Regional Station Mgr - 90415226 - Charlotte

About the role

Provides day-to-day operational oversight for multiple staffed and unstaffed stations within an assigned territory, operating as part of a larger district in the Southeast-Off Corridor Division. The support includes managing frontline staffing activities, administers operational and administrative processes, and ensures adherence to labor agreements, safety standards, and company policies. The role requires significant field presence across the assigned territory, frequent travel, and the ability to respond to operational matters outside of standard business hours, as needed.

Responsibilities

• Oversee frontline staffing and station operations within an assigned territory and operating budget targets, while ensuring adherence to applicable federal, state, and local regulations.
• Support the full employee lifecycle, including hiring, training, scheduling, performance management, and discipline, in accordance with corporate policies and applicable labor agreements.
• Conduct station and facility audits to ensure compliance with safety, environmental, financial, and customer service standards.
• Drive operational effectiveness and customer satisfaction by optimizing passenger-handling processes, supporting on-time performance, leading service disruption recovery efforts, and partnering with internal stakeholders and external partners to resolve service issues and support facility needs.
• Partner with Finance to maintain accurate timesheets, accounting processes, Ariba invoicing, and crew-calling activities.

Requirements

• High School Diploma/GED.
• Plus 3 years of relevant work experience.

Qualifications

• Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
• Plus 5 years of relevant work experience.

Skills

• Experience supporting passenger services, including passenger handling, service delivery, and operations
• Demonstrated ability to manage frontline employees across varying level of responsibility, skill, and experience
• Demonstrated ability to lead frontline employees, apply labor agreements, and manage performance, conduct, and employee relations matters consistently and effectively
• Demonstrated ability to effectively support and manage budgets
• Working knowledge of applicable federal, state, and local regulations, with familiarity with Amtrak labor agreements and safety programs
• Proficiency in computer applications, including spreadsheets, databases, and word processing software
• Demonstrated ability to communicate effectively, both verbally and in writing, to support collaboration with various departments, agencies, and internal and external stakeholders

Pay

The salary range is $78,600.00 – $101,844.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Benefits

• Health, Dental, and Vision Insurance
• 401K with Employer Match
• Generous Paid Time Off
• Wellness Programs
• Railroad Retirement Benefits
• Paid Caregiving Days and Backup Care
• Health Savings Account
• Public Service Student Loan Forgiveness
• Fertility and Family Building Benefits
• No-cost Personal Health Advocate
• Student Loan Assistance
• Adoption and Surrogacy Assistance
• Medical Plan Opt-out Credit
• Tuition and Education Reimbursement
• Paid Family Leave
• Life Insurance
• Rail Pass Privileges
• Short- and Long-term Disability Insurance
• Employee Assistance Program
• No-cost Financial Advisor Sessions
• Commuter and Flexible Spending Accounts

Work arrangement: onsite 4–5 days per week. Travel requirements: up to 75%. Relocation not offered.