Regional Site Manager

About the role

Opensity Solutions is seeking a Regional Site Manager (Office Services) to oversee operations across five (5) client site locations within a law firm environment in Richmond, Virginia. This senior leadership role is responsible for the strategic and operational management of a multi-site office services program, leading a team of up to twelve (12) team members, including three (3) Team Leads/Managers ensuring seamless day-to-day operations across administrative, hospitality, and facilities support functions. The Regional Site Manager will serve as the primary operational liaison between Opensity Solutions and client leadership, ensuring consistent service delivery, operational excellence, and a best-in-class workplace experience across all locations.

Key Responsibilities

• Provide strategic oversight for office services operations across five client sites (VA & NC).
• Lead, coach, and develop a team of Office Services Assistants and team leads/managers delivering copy/print, mail, reception, facilities, and hospitality services.
• Foster a high-performance culture centered on accountability, professionalism, and service excellence.
• Create effective staffing schedules to ensure full operational coverage while managing labor costs and minimizing overtime.
• Conduct regular site visits to ensure consistency in service delivery, operational standards and employee performance.
• Serve as the primary point of contact between Opensity Solutions and client leadership.
• Deliver white-glove, concierge-level service to attorneys, staff, and visitors in a professional services environment.
• Ensure all services meet or exceed contractual performance standards and client expectations.
• Communicate proactively with stakeholders regarding service capabilities, turnaround times, and delivery expectations.
• Oversee daily site operations, ensuring efficiency across all office services functions.
• Identify and implement opportunities to improve workflow, service delivery, and cost efficiency.
• Develop and execute operational strategies aligned with client needs and evolving workplace expectations.
• Maintain strong organizational controls and ensure compliance with client and company standards.
• Manage labor budgets, scheduling and resource planning across multiple sites.
• Monitor operational expenses and identify opportunities to control costs while enhancing service quality.
• Compile, analyze, and deliver monthly operational and performance reports to client leadership.
• Track service metrics, productivity, and key performance indicators.
• Use data insights to drive continuous improvement and inform decision-making.
• Prepare and present operational and financial reports to Opensity leadership.
• Identify opportunities to expand service offerings and enhance the overall workplace experience.
• Recommend solutions that improve efficiency, elevate service quality, or reduce operational costs.
• Support implementation of new technologies and service enhancements.

Qualifications

• Requires a minimum of an Associates Degree.
• Bachelor’s degree in Business Administration, Operations Management, or related field highly preferred.
• Requires a minimum of 5+ years of experience in office services, facilities, hospitality, or workplace operations.
• Requires a minimum of 3+ years of supervisory or management experience with direct oversight of staff.
• Experience in a law firm or professional services environment strongly preferred.
• Demonstrated success managing customer-facing operations with a strong emphasis on high-touch service delivery.
• Pristine ability to lead teams, manage performance, and drive service excellence in a fast-paced setting.

Physical Requirements

• Ability to lift or move 40 lbs. or greater.
• Ability to push/pull a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period.

Compensation

The Compensation range for this role is up to $90-97,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.