Regional Service Technician I - PT

We need to output HTML fragment with sections: About the role? The posting includes "Core Function" and "Essential Duties & Responsibilities". Also "Minimum Knowledge, Skills And Abilities Required". Also "Physical and Mental Demands". Also maybe "Supervisory Responsibilities". Also "Regional Service Technicians Are Evaluated On The Following Criteria". Also "Company provides retail-oriented technology services 24/7/365...". Also "Physical and Mental Demands". Also "General office environment". Also "Work is generally sedentary...". We need to decide which sections to include: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. No Pay, Schedule, Benefits if not present. The posting does not mention pay, schedule, benefits explicitly. It mentions willingness to work evenings, weekends, holidays, on-call. That's schedule info? It says "This position requires our technicians to be willing and available to work evenings, weekends, and holidays and be on-call". That's schedule info. So we could include a Schedule section with that content. Benefits not mentioned. Pay not mentioned. We need to avoid repeating job title as heading. No Job ID. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. We need to include sections only when posting has real specific content. Let's parse content: Core Function: "This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement." Essential Duties & Responsibilities: many bullet-like sentences. Could be turned into a list. Supervisory Responsibilities: None (maybe we can omit as it's just "None"). Minimum Knowledge, Skills And Abilities Required: list of requirements. Regional Service Technicians Are Evaluated On The Following Criteria: list. Company provides retail-oriented technology services 24/7/365. This position requires our technicians to be willing and available to work evenings, weekends, and holidays and be on-call to support all our retail clients. Physical and Mental Demands: includes Physical Demands and Mental Demands paragraphs. General office environment: description. We need to decide headings: About the role (maybe core function). Responsibilities (essential duties). Requirements (minimum knowledge, skills and abilities). Qualifications (maybe certifications etc). Skills (maybe evaluation criteria). Schedule (evenings/weekends/holidays/on-call). Physical and Mental Demands (maybe as a section). Work Environment (general office environment). Could combine. But we must not create sections with filler like "commensurate with experience". We have actual content. We need to ensure we don't duplicate content. Let's extract each piece. Core Function: one sentence. Essential Duties & Responsibilities: many sentences. We'll turn each distinct duty into

• . Need to preserve all info. List them: - Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. - If assigned a company vehicle it will be the technician's responsibility to maintain the vehicle in a high state of repair and cleanliness, making sure that all maintenance is up to date and completed. - In some instances, our Technicians are required to work out of their own personal vehicles. In this instance they are required to keep accurate records for mileage re-imbursement. - The technician must also keep their vehicle properly maintained which includes cleanliness and regular maintenance intervals. - These Technicians are also required to maintain a clean MVR as well as proof of proper insurance coverage. - Must maintain good troubleshooting skills and increase their break-fix knowledge to help the company maintain IT hardware/software support for our customers in a retail/office type environment. - Follow company guidelines and procedures for maintaining your assigned inventory. The inventory location could be Company Vehicle, Storage Unit or HUB location. This will include confirming all good in-bound parts for replenishment or service calls. Shipping out defective parts in a timely manner. The return of good parts no longer needed through the excess return process and keep accurate records of inventory movement and location cleanliness with minimal management oversight. - As you will be the front line for our company it is expected of you to have exceptional customer service skills, appropriate business casual attire, and maintain a very high customer satisfaction level. - Pomeroy technicians utilize a web-based ticketing system to run service calls within their assigned zones. It is the responsibility of the technicians to make sure these tickets are maintained and updated daily, this includes properly updating your tickets to reflect the current status for that call as well as writing correct, proper and thorough call notes, correct equipment type, serial numbers, return tracking information, parts ordering and parts usage, and call resolutions. That's a lot; we can keep as list items. Supervisory Responsibilities: None – we can omit because it's not substantive? It says "None". Might be considered boilerplate? Probably we can skip. Minimum Knowledge, Skills And Abilities Required: list: - High School Diploma or equivalent is required. - AS/BS Degree in a related Technical field highly desired, but not required. - Industry Certifications such as A+, Net+, Server+, or similar are highly desired. - Minimum of 1 year Point of Sale repair, Network Equipment repair and PC repair experience highly desired. - Minimum 1 year previous experience of Break Fix or Network experience that was performed in a Retail or Office type setting is highly preferred. - Must be Safety Oriented and possess excellent Driving Habits and a clean MVR. - Must Show good mechanical aptitude and possess the ability to Troubleshoot equipment to a sub-assembly level. - Prior low voltage experience with voice/data cabling experience preferred. - Ability to operate and maintain various tools, media devices and testers used to troubleshoot customer hardware/software issues. - Excellent customer service skills required to properly interface with end-user customers. - Must show good verbal and written communication skills. - Must possess good documentation skills required to provide accurate call notation, billing, and parts order information in web-based service calls. - Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA). - The ability to work in adverse repair/installation environments and diffuse stressful situations. - Must possess the ability to work independently while being a strong team player when needed. - Must be physically able to lift and carry up to 50 pounds when needed. - Must be able to sit for extensive periods of time while driving. - Must also be able climb a ladder up to 15' high when needed. - Must be able to operate and work from an aerial work platform when needed. - Must be able to pass various certification tests (Weights & Measures, etc) Also note: "Company provides retail-oriented technology services 24/7/365. This position requires our technicians to be willing and available to work evenings, weekends, and holidays and be on-call to support all our retail clients." This could go under Schedule. Physical and Mental Demands: we have Physical Demands paragraph and Mental Demands paragraph. Physical Demands: "While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment and tools; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs and ladders. Specific vision abilities required by this job include close vision and the ability to adjust focus and work in some low light areas." Mental Demands: "While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients, Vendors and management. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors." General office environment: "Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within a retail or office environment, with standard office and retail equipment available." We could combine Physical and Mental Demands into a section "Physical and Mental Demands". Or separate. We need to avoid duplication: Some content repeats like "Must maintain good troubleshooting skills" appears both in duties and skills; but we keep as is. Now decide sections: - About the role (Core Function) - Responsibilities (Essential Duties & Responsibilities) - Requirements (Minimum Knowledge, Skills And Abilities Required) - Skills (Evaluation criteria maybe) but we could put evaluation criteria under Skills or Qualifications. The posting has "Regional Service Technicians Are Evaluated On The Following Criteria". That's a list of criteria. Could be under Skills or Qualifications. We'll make a section "Evaluation Criteria" but heading must be from allowed list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put evaluation criteria under Skills or Qualifications. Probably Skills. - Schedule (evenings/weekends/holidays/on-call) - Physical and Mental Demands (maybe as a section but not in allowed list; we could put under Requirements? But it's not a requirement; it's demands. Could we create a custom heading? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples but we should use those headings? It says "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely we should restrict to those headings. So we cannot create a heading like "Physical and Mental Demands". We need to fit that content under one of the allowed headings. Where does it fit? Possibly under Requirements (as part of job requirements) or Qualifications. Physical demands could be considered a requirement. So we could put under Requirements or Qualifications. Similarly, general office environment could be under Requirements or Qualifications. We need to decide a logical grouping. Let's put Physical and Mental Demands under Requirements (as they are job requirements). General office environment also under Requirements. Thus sections: - About the role (Core Function) - Responsibilities (Essential Duties & Responsibilities) - Requirements (includes Minimum Knowledge, Skills And Abilities Required, Physical and Mental Demands, General office environment) - Skills (Evaluation criteria) - Schedule (evenings/weekends/holidays/on-call) We must not repeat job title. Now we need to output HTML fragment only. We'll produce:

  About the role

  This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.

  Responsibilities

  • Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.
  • If assigned a company vehicle it will be the technician's responsibility to maintain the vehicle in a high state of repair and cleanliness, making sure that all maintenance is up to date and completed.
  • In some instances, our Technicians are required to work out of their own personal vehicles. In this instance they are required to keep accurate records for mileage re-imbursement.
  • The technician must also keep their vehicle properly maintained which includes cleanliness and regular maintenance intervals.
  • These Technicians are also required to maintain a clean MVR as well as proof of proper insurance coverage.
  • Must maintain good troubleshooting skills and increase their break-fix knowledge to help the company maintain IT hardware/software support for our customers in a retail/office type environment.