Regional Service Technician I
Pomeroy · Salt Lake City Metropolitan Area · 5 days ago
Information TechnologyFull-time
Key Responsibilities
- Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others
- Troubleshoot and repair failed IT hardware in retail store and/or office settings
- Pick up shipped good service parts and drop off defective service parts on a timely basis
- Provide exceptional customer service
- Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)
Performance Review Metrics
- SLA achievement
- Customer Service scores
- Inventory movement and accuracy
- Safety
- Compliance related training and follow through
- Service call management
Additional Responsibilities
- Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system
- Maintain constant adherence to inventory control practices and standards
- Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules
- Focus on safety at all times -- including maintaining a safe driving record