Regional Service Manager

About the role

C & B Operations is seeking a Regional Service Manager based out of Northeast Montana to lead Service teams across multiple John Deere dealership locations - Miles City, Glasgow, Plentywood, Glendive, Circle, and Culbertson. This role is responsible for driving service profitability, improving customer satisfaction, and strengthening overall service performance across the region.

Responsibilities

• Lead Service Manager teams across multiple locations within their region
• Develops and executes annual service goals, budgets, and aftermarket growth plans
• Drives service profitability through labor, parts, and operational efficiency
• Improves and standardizes service department processes and customer experience
• Analyzes KPIs, financials, and operational reports to identify opportunities and gaps
• Partners with leadership on aftermarket sales and marketing strategies
• Supports and develops Service Managers, Advisors, and Technicians
• Resolves escalated service issues and customer concerns
• Identifies and implements continuous improvement initiatives across facilities and operations

Requirements

• 5+ years of multi-location leadership experience
• Valid driver's license and a safe driving record
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling
• Strong understanding of service operations, financial performance, and KPIs
• Excellent communication and customer relationship skills
• Strong analytical skills with the ability to use data for decision-making
• Proficiency with Microsoft Office and business systems
• Experience in ag equipment or dealership environment preferred
• High School Diploma or equivalent required

Benefits

• Competitive pay based on your experience with Incentive Program
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match
• Progressive Paid Time Off and Paid Holidays
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.