Regional Service Leader - Laboratory Products

About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Our Opening and Your Responsibilities Mettler Toledo is looking for a Regional Service Leader, where you'll play a pivotal role in driving exceptional service delivery and customer satisfaction across our dynamic region. In this position, you'll not only lead a talented team of field service professionals but also have the opportunity to shape strategic initiatives that enhance operational efficiency and service excellence. With our commitment to professional development, you'll have access to robust training programs and growth opportunities that empower you to advance your leadership skills and expand your career within our global organization. Other responsibilities include: * Responsible for executing the vision of success in Service * Measuring profitable growth of the regional customer base along with sales revenue. * Leading direct service technicians in California and Pacific Northwest * Promote safety, growth, operational excellence and personnel development. * Reviews monthly, quarterly and annual financial statements and makes business adjustments as required * Collaborates with the Service Back Office to achieve maximum technician efficiency as well as world class customer satisfaction * Manage existing customer contracts, contract reviews and work on penetrating those accounts * Travel 20-30% overnight What You Need to Succeed * High achievement motivation is critical - as indicated by having a strong focus on results, being disciplined and well organized, holding people accountable and seeking challenges and thriving on accomplishments * Demonstrates an open flexible and adaptive leadership style * The position prefers the equivalent of at least a Bachelor’s degree, e.g. service management, business, etc. and/ or 10 years of service operations experience within the industry. Our Offer to You * Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire * Tuition reimbursement, employee wellness programs, plus other perks and discounts * Parental and caregiver leave policies * All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits * Global market strength and worldwide leadership in weighing * A brand name that is identified worldwide with precision, quality, and innovation * Thousands of patents, design and innovation awards * A commitment to extraordinary service on our state-of-the-art equipment Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our [1] Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click [2] here. References Visible links 1. https://www.mt.com/dam/sustainability/equal-employment/Equal_Employment_Opportunity_Policy.pdf 2. https://www.eeoc.gov/employees-job-applicants