Regional Service Coordinator- General

About The Role

Join Haulotte, a global leader in aerial work platforms, and play a key role in keeping our customers’ fleets running at peak performance. As a Regional Service Coordinator, you’ll be the go-to technical expert for your territory—providing hands-on support, troubleshooting, and training to ensure maximum equipment uptime and customer satisfaction.

What You’ll Do

• Manage all service activities within your assigned territory, ensuring quick and efficient resolution of technical cases.
• Provide phone, email, and on-site support to customers on Haulotte machines.
• Diagnose hydraulic, mechanical, and electrical systems using schematics and diagnostic tools.
• Organize and conduct training sessions (technical, operator, familiarization, or product-specific).
• Monitor and document all service activity in Salesforce CRM and communicate regular updates to your supervisor.
• Escalate complex technical issues to ensure timely resolution and maximum machine uptime.
• Identify and report quality trends or recurring product issues in the field.
• Collaborate cross-functionally with parts, sales, and technical call center teams.
• Promote Haulotte’s brand image through professional representation and customer engagement.
• Travel frequently (up to 80%) following Haulotte’s smart travel and expense policies.

What You Bring

• Education & Experience: High school diploma or GED required; technical certification in heavy equipment, automotive, or related field preferred. Minimum 5 years' experience in maintenance or repair of aerial lifting equipment or similar machinery.
• Skills & Abilities: Strong technical knowledge of hydraulic, electrical, and mechanical systems. Proficient in Microsoft Office and CRM systems (Salesforce preferred). Excellent time management, troubleshooting, and problem-solving skills. Strong communication and customer service mindset. Ability to work independently and manage travel efficiently.
• Physical Requirements: Ability to lift, carry, push, or pull up to 60 lbs. Comfortable working at heights, outdoors, and around mechanical/electrical equipment.