Regional Service Coordinator

Job Description

Responsible for scheduling and completion of all daily field service activities for the Modesto and Portland Branch's. Organization and prioritization of daily tasks. Communication with customers, sales, field service crews and supervisors.

Communicate and coordinate with customers in a timely manner regarding service calls and long-term maintenance, keep customers informed of job progress throughout process and ensure customer satisfaction upon completion.

Understand and follow all PMSI and site-specific safety policies and procedures.

Troubleshoot issues in the field, diagnose problems and resolve by using cost effective solutions.

Work with branch service leaders to track and maintain fleet maintenance budgets.

Work to achieve branch KPI goals and objectives specific to role.

Maintain updated records of services performed in the field, including notes and service records.

Negotiate customer responsible service expenses and communicate with accounting.

Work with manufacturers and vendors to resolve warranty issues and cost responsibilities.

Perform quality control inspections prior to receiving new units from factory.

Order supplies as needed, ensure service vehicles are stocked with necessary tools and materials.

Responsible for vehicle maintenance and on-site lease unit condition.

Support Director of Operations and Regional Operations Manager to evaluate and process used building purchases.

Expand product knowledge through seminars/training for Service Leaders and Sales staff.

Works with People Ops to ensure proper handling of personnel issues at branch level.

Works with Safety Director to ensure branches are following PMSI safety policies and creating a safe work environment.

Create an environment in which people want to do their best.

Understanding the importance of responsibility, accountability and commitment.

Teach employees to be resourceful to effectively manage and quickly accomplish goals.

Other projects as designated by COO or Corporate Staff.

Advises managers on organizational policies and procedures.

Requirements

• Ability to provide the best customer experience.
• Valid driver’s license with good driving record.
• Plumbing and electrical troubleshooting and repair.
• General knowledge of power tools and techniques for care.
• General knowledge of electrical and mechanical systems.
• Experience installing siding, windows, doors, paint, electrical, HVAC, plumbing, cabinetry and flooring.
• Excellent communications skills; both verbally and written.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent prioritization and sense of urgency.
• Able to travel up to 20% of time is required.

Physical Abilities

• Climbing up and down on ladders and equipment.
• Working on concrete floors and uneven surfaces.
• Lifting 50 pounds.
• Picking up a minimum of 25 pounds consistently and carrying up to 250 feet unassisted.
• Working outside in all weather conditions.
• Operating handheld power tools.
• Wearing personal protective equipment.
• Working more than 40 hours per work week and up to 12 hours per day.