Regional Sales Support

About the role

The Regional Sales Support owns a portfolio of wholesale dealer accounts within an assigned geographic territory. You are the primary ACV point of contact for your dealers, combining hands-on sales engagement with strategic account management to drive sell-side volume, retain and grow dealer relationships, and optimize dealer performance on the ACV platform.

Responsibilities

• Manage a defined book of seller accounts, developing account-level strategies based on each dealer's inventory profile, selling patterns, and business objectives
• Drive sell-side volume by advising dealers on pricing strategy, listing timing, reserve levels, Guarantee Sale participation, and platform best practices
• Re-engage dormant and declining sellers by diagnosing the causes of inactivity and developing tailored outreach strategies to restore consistent selling cadence
• Vet and onboard new sellers through TM referrals and VCI leads; set expectations, walk dealers through the listing process, and manage post-sale follow-up
• Manage unlaunched Condition Report outreach by contacting sellers on idle CRs, assessing the reason for delay, and advising on next steps
• Analyze the Weekly Sales Directive, Previous Day Unsold data, and regional marketplace analytics to identify account-level opportunities and prioritize daily activities
• Lead or participate in Previous Day Unsold reviews; advise sellers on competitive floor pricing and relaunch strategy
• Provide dealmaking coverage, including evening availability, to keep transactions moving when field bandwidth is limited
• Coach sellers approaching Special Deal tier thresholds by sharing data-driven context and recommending strategies to reach the next tier
• Advise dealers on ACV products including ACV Pro, Guarantee Sale, Special Deals, and ClearCar, recommending adoption based on each dealer's business model
• Cook up with Territory Managers and VCIs to align field activities with your account priorities and share dealer intelligence
• Serve as the liaison between your dealer accounts and Operations Support, Buyer Development, If-Bid, and Major Accounts teams
• Document all dealer interactions and account strategies in Salesforce
• Evaluate account progression within the dealer lifecycle, identifying accounts ready to transition to field-supported coverage and coordinate handoffs to maintain the dealer relationship
• Perform additional duties as assigned

Requirements

• Ability to read, write, speak and understand English
• 4+ years of inside sales, automotive wholesale, dealership operations, or closely related experience
• Proven ability to build relationships over the phone — consultative, persuasive, and skilled at creating urgency without burning trust
• Strong organizational discipline: you track your accounts, follow up consistently, and don't let high-priority contacts go cold
• Comfort with data: you can read a sales directive, interpret unsold and unlaunched reports, and translate numbers into dealer-facing talking points
• CRM proficiency (Salesforce preferred) and fluency with digital communication and reporting tools
• Collaborative mindset — you thrive in a team-of-teams environment and view field alignment as a performance multiplier
• Hands-on experience with ACV Auctions, Manheim, ADESA, or another wholesale vehicle remarketing platform
• Familiarity with ACV products including ACV Pro, Guarantee Sale, Special Deals, and ClearCar
• Experience in automotive F&I, used car management, or dealer-facing customer success

Qualifications

• Ability to read, write, speak and understand English
• 4+ years of inside sales, automotive wholesale, dealership operations, or closely related experience
• Proven ability to build relationships over the phone — consultative, persuasive, and skilled at creating urgency without burning trust
• Strong organizational discipline: you track your accounts, follow up consistently, and don't let high-priority contacts go cold
• Comfort with data: you can read a sales directive, interpret unsold and unlaunched reports, and translate numbers into dealer-facing talking points
• CRM proficiency (Salesforce preferred) and fluency with digital communication and reporting tools
• Collaborative mindset — you thrive in a team-of-teams environment and view field alignment as a performance multiplier
• Hands-on experience with ACV Auctions, Manheim, ADESA, or another wholesale vehicle remarketing platform
• Familiarity with ACV products including ACV Pro, Guarantee Sale, Special Deals, and ClearCar
• Experience in automotive F&I, used car management, or dealer-facing customer success