Regional Sales Executive

Responsibilities

• Measures and manages sales based on daily, monthly, quarterly and annual budgeted goals.
• Marks and sells bank products to target markets inside and outside the banking center by contacting potential customers, businesses, and community and civic organizations to promote goodwill and generate new business; explains appropriate bank products to target audience; interviews customers to obtain information and explain available financial services; cross sells new products to current bank customers.
• Trains and coaches on product knowledge, presentation of products and services, effective marketing and any applicable operational processes / procedures.
• Ensures customer experience is “fast, easy, and personal” consistent with Company customer service standards.
• Solves escalated customer problems, including by working with Customer Relations associates to resolve customer complaints.
• Leads Managers, including interviewing, hiring, coaching, scheduling, performance management, motivating, training, preparing and terminating, when appropriate.
• Participates in hiring, training, and coaching all new associates in region and participates in performance management and termination of those associates, when appropriate.
• Ensures Managers complete timely performance reviews of their direct reports and provides oversight on those reviews to ensure consistency and fairness.
• Actively assists Regional Operations Managers with ensuring that operations expectations are achieved and holds Managers accountable for operational soundness through regular feedback, performance evaluations, and where necessary, performance management.
• Responsible for knowing, following, and ensuring all banking center associates’ adherence to all bank policies and procedures and applicable state and federal laws.
• Promotes ethical environment by modeling integrity and requiring ethical behaviors of all associates.
• Holds Managers accountable for ensuring all compliance and internal audit requirements have been met.
• Maintains client information in complete confidence.