Regional Relationship Banker I or II

About the role

Travel to various branches within the assigned region to work as a substitute for Relationship Banker during absences, including vacations and emergency situations. Provide operational support, cross-sell bank products/services, and resolve customer service issues.

Responsibilities

• Process deposits and withdrawals.
• Reconcile and balance teller cash drawer.
• Process outgoing wires.
• Manage Safe Deposit box operations (entry, opening, maintenance).
• Assist customers with problem resolution.
• Balance ATMs.
• Complete BSA reporting for fraudulent or suspicious activities.
• Open new accounts and refer customers to other areas of the bank.
• Support branch new business promotions.
• Cross-sell bank products and services to meet customers' financial goals.
• Maintain frequent customer contact to expand relationships and ensure customer retention.
• Communicate with Bank business partners and make referrals as appropriate.

Requirements

• Education: College degree in business, accounting, or finance preferred or related work experience.
• Experience: 6-12 months of cash handling, customer service in a retail environment, or sales experience preferred. Banking experience is a plus.
• Skills: Availability to work any shift matching the branch banking hours and/or staffing needs; willingness to work a flexible schedule; willingness to travel to multiple locations as business needs arise; desire to learn the banking industry, help others, and work in a professional environment; PC literate and typing proficient; previous experience with data entry, 10-key, banking software, and Microsoft Office applications; detail-oriented and organized with good note-taking and follow-up skills; good oral and written communication skills; good listening and interpersonal skills; ability to work independently and as part of a team; ability to give and receive feedback to improve skills and job knowledge; good attendance and consistent arrival at scheduled start time.

Qualifications

• Bilingual English/Chinese (Mandarin or Cantonese) preferred.

Skills

• PC literate and typing proficient.
• Previous experience with data entry, 10-key, banking software, and Microsoft Office applications.
• Detail-oriented and organized with good note-taking and follow-up skills.
• Good oral and written communication skills.
• Good listening and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to give and receive feedback to improve skills and job knowledge.

Benefits

• Competitive benefits package including medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, flexible spending accounts (FSAs), health savings account (HSA) with company contributions, voluntary coverages, and 401(k).

Pay

• Level I: $19.00 – $23.00 / hour
• Level II: $22.00 - $25.00 / hour

Schedule

• Availability to work any shift matching the branch banking hours and/or staffing needs.

Other Details

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Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.