Regional Quality & Benchmark Specialist
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it happen. We drive continuous improvement, and maintain all of the robotics and material handling equipment (MHE) to ensure our customers are met with the Amazon smile.
About The Role
As the Regional Quality & Benchmarking Specialist, you will build and implement quality systems for Reliability & Maintenance Engineering (RME). You will guide field teams in creating effective decision-making tools for site managers, evaluate Fulfillment Center RME performance, and implement best practices to improve reliability metrics year over year. You will be instrumental in leading Amazon RME towards World Class Maintenance.
Responsibilities
- Develop parts cage quality standards by creating work benches, tracking quality data and vendor defect rates, and building standard work processes for parts quality management
- Create risk-based forecasting tools that help site maintenance leaders prioritize work based on asset failure probability and partner with central reliability and RAPA teams to develop tracking automation for audit and parts mechanisms
- Define RME standard work procedures for maintenance quality, timing, and structure across all sites and providers, while conducting regular field audits to analyze performance against best practices
- Lead network-wide Continuous Improvement initiatives using AMS Standards and validate new company-wide Program Management (PM) processes that meet safety and effectiveness standards
- Travel domestically up to 80%
Qualifications
Basic Qualifications
- 5+ years of Microsoft Office products and applications experience
- 5+ years of maintenance or engineering experience
- 5+ years of directly managing and being responsible for multiple large projects experience
- Work flexible schedule including weekends, nights, and holidays
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Technology, or Reliability Engineering, or 2+ years of Amazon (BB/3P) Full Time Exempt experience
Preferred Qualifications
- Experience in Lean Management, Six Sigma and other operations engineer tools
- PMP certificate
- Experience with analytical tools and ability to dive deep into metrics and reporting
- Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
Benefits
Amazon offers competitive compensation packages including:
- Comprehensive healthcare benefits starting on Day 1 (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional Supplemental life plans)
- Matching 401(k) program
- Up to 20 weeks of paid parental leave
- Lightweight fire-resistant daily wear and composite toe safety shoes for your safety
- Adoption and Surrogacy Reimbursement coverage
- Employee Assistance Program (EAP) and Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Paid time off
Learn more about our benefits at amazon.jobs/en/benefits.
Pay
The base salary range for this position is $107,600.00 - $145,600.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.