Regional Property Manager - Market Rate

About the role

NRP has been recognized as a “Top Workplace” and with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work. Since its founding in 1994, NRP has been dedicated to building quality homes for residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide.

Under the direction of the Regional Vice President of Property Management, the Regional Property Manager is responsible for leading employees and managing the operations of a portfolio of properties in various phases of development, construction and lease up.

Responsibilities

• Effectively manage all communities to achieve financial and operational targets
• Provide feedback on capital needs and other asset plan items; complete asset plan items as required
• Monitor employee performance; take action as necessary to improve portfolio or asset performance
• Complete annual performance reviews and regularly communicate employee performance expectations and achievement
• Build employee teams and provide motivation and direction as required
• Manage all community wage, salary, bonus, incentive and commission issues
• Ensure all NRP community procedures are being accomplished; monitor community performance at both micro level (following procedures, practices) and macro level (occupancy, income, collections)
• Ensure integrity of application and file approval process at communities
• Monitor community financials; review variance reports; review financials with Community Managers regularly
• Work with Community Managers to prepare annual budgets and property plans
• Approve community vendors
• Approve community purchase orders and expenditures
• Perform regular community inspections (physical, operational, file review)
• Manage portfolio rents; propose adjustments as necessary
• Manage portfolio resident selection criteria; monitor and make adjustments as necessary
• Monitor portfolio collections and collection procedures; ensure all collections activities are accomplished
• Manage portfolio vendors such as collections agencies, legal representation, etc.; monitor performance and make changes as appropriate
• Recruit, interview and hire community managers and maintenance managers; approve all community new hires; ensure new hire paperwork is processed and delivered to Human Resources
• Support Community Managers as necessary on resident issues, supportive services issues, vendor issues, compliance approvals and other operational duties
• Regularly meet with community staff and ensure that weekly community meetings are held
• Coordinate portfolio training, Marketing, Compliance, Accounting, IT and HR activities
• Ensure Regional Maintenance program is executed throughout portfolio; work with Maintenance Director and Regional VP to improve Maintenance program and execution
• Prepare and deliver Regional Portfolio reports as required
• Initiate new programs, procedures or practices in portfolio as directed
• Represent portfolio in Apartment Association, to local PHAs, state agencies, etc. as required
• Coordinate pre-lease set up of new communities; hire and train staff
• Coordinate, manage and monitor community audits by Syndicators, state agencies, etc.
• Participate in senior level management meetings as required; participate in regional team meetings as required
• Act as portfolio representative to coordinate activities and resolve issues with portfolio Construction and Development representatives
• Achieve best possible financial success from the portfolio within guidelines set by Regional Vice President, Vice President and Partners
• Seek to maximize income and minimize expenses; ensure Community Managers are actively operating communities at or above budgeted income and at or below budgeted expenses
• Maintain aggressive staffing levels while achieving financial goals for each community
• Deliver accurate and timely regional reports
• Ensure every new employee completes the NET within 30 days of employment
• Ensure all re-certifications are current
• Achieve 96% occupancy and 96% portfolio rent collections with minimal approved write-offs
• Maximize credit delivery on new project lease ups; complete all lease-ups in 12 months or less
• Qualify all units prior to the qualification deadline
• Perform a thorough community inspection on each community at least twice per calendar year
• Perform other duties as required

Requirements

• Education: Bachelor’s degree highly preferred
• Experience: 5+ years of experience in property management with recent experience in a Regional Property Manager or Director role; strong experience with market-rate communities; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Technical Skills: Strong computer skills, especially in the Microsoft Office Suite; knowledge of YARDI software
• Other Requirements: Valid Driver’s License

Benefits

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 Paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• Medical/Dental/Vision/Life Insurance
• 401(k) Match
• Training, certification, & growth opportunities
• Employee referral & recognition programs