Regional Practice Manager - New Hampshire

About the role

We are Local Infusion, a rapidly expanding infusion provider dedicated to transforming the specialty infusion industry. Our mission is to deliver exceptional care and support to patients, clinicians, health plans, and pharma partners. The Regional Practice Manager (RPM) role is crucial in leading multiple infusion centers to ensure operational excellence, patient access, and financial performance.

Responsibilities

• Provide operational leadership for multiple infusion centers, ensuring consistent execution of organizational standards, regulatory compliance, and exceptional patient care.
• Lead, mentor, coach, and develop high-performing clinical, intake, and administrative teams while fostering a culture of accountability, collaboration, and continuous improvement.
• Independently assess operational challenges and make timely decisions that support patient care, compliance, employee engagement, and organizational objectives.
• Monitor regional performance metrics, identify operational trends, and implement strategies to improve efficiency, patient satisfaction, and financial performance.
• Ensure standard operating procedures are consistently followed while identifying opportunities for process improvement and operational scalability.
• Oversee facility readiness, vendor relationships, inventory coordination, staffing plans, and overall operational continuity across assigned practices.
• Serve as the regional operational expert for patient access, reimbursement, and healthcare insurance processes.
• Provide daily guidance and real-time support to Intake teams navigating complex payer requirements, prior authorizations, denials, appeals, medical necessity requirements, referral barriers, and specialty medication access.
• Analyze payer policies and independently develop operational strategies that improve patient access while maintaining compliance with payer and organizational requirements.
• Partner with Intake, Nursing, Pharmacy, and Revenue Cycle teams to proactively resolve reimbursement challenges and improve referral conversion.
• Monitor payer policy changes and communicate operational updates, workflow enhancements, and best practices to regional teams.
• Coach and educate team members on insurance processes, documentation requirements, reimbursement workflows, and payer-specific expectations to promote consistency and operational excellence.
• Escalate highly complex reimbursement issues appropriately while independently resolving routine and moderately complex insurance challenges.
• Manage staffing models and labor utilization to meet patient demand while maintaining productivity and financial performance.
• Prioritize multiple operational initiatives simultaneously while maintaining accuracy, responsiveness, and attention to detail in a high-volume environment.
• Utilize multiple technology platforms, including EHR/EMR systems, payer portals, referral management software, scheduling platforms, CRM systems, Microsoft Office, and other healthcare applications to manage daily operations and resolve patient access challenges.
• Travel throughout the assigned region, including occasional short-notice travel, to provide onsite operational leadership, staffing support, training, and business continuity as organizational needs arise.

Qualifications & Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field preferred.
• Three or more years of progressive leadership experience in healthcare operations, physician practice management, ambulatory care, specialty pharmacy, infusion services, or a related healthcare setting.
• Strong working knowledge of commercial insurance, Medicare, Medicaid, prior authorizations, reimbursement processes, referral management, specialty medication access, payer policies, and medical necessity documentation.
• Clinical background preferred.
• Demonstrated ability to independently analyze complex situations, make sound decisions, and drive operational outcomes with minimal supervision.
• Exceptional organizational, prioritization, and time management skills with the ability to successfully manage multiple competing priorities in a fast-paced healthcare environment.
• Proven ability to multitask across multiple practices, departments, technology platforms, and operational initiatives while maintaining attention to detail.
• Strong analytical, critical thinking, and problem-solving abilities.
• Excellent communication, leadership, coaching, and relationship-building skills.
• Advanced proficiency with electronic health records, payer portals, Microsoft Office Suite, scheduling software, CRM platforms, and other healthcare technology systems.
• Ability and willingness to travel throughout the assigned region, including overnight or short-notice travel, based on operational needs.

The Local Infusion Way

At Local Infusion, we are a respectful, upbeat, and remote-first team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious, but we understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends, and hobbies. As part of our team, full-time employees get potential for performance bonuses, medical, dental, and vision insurance through our employer plan, short and long-term disability coverage, 401(k) matching, 15 days of PTO, competitive paid parental leave, and a flexible return to work policy. We invest in your career, and you'll have access to a variety of professional development opportunities to keep up with the company's evolving needs and grow your career along the way. We don't discriminate—Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.