Regional Practice Assistant II Float

Job Summary

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position will float to the following offices: Haverhill, Methuen, Andover, Salem NH, Seabrook NH, Newburyport and Amesbury.

Essential Responsibilities

• Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy.
• Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible.
• Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
• Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system.
• Collections co-payments following standards for co-payment processing.
• Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.
• Obtains and enters referrals.
• Maintains a safe and welcoming environment for patients and visitors.
• Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.).
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Acts as liaison between patient and other areas to ensure optimal flow and service delivery.

Required Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications

• 1-3 years experience in a healthcare or service/hospitality environment.

Competencies

• Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
• Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
• Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations.
• Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature Of The Job

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus.

Pay Range

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.