Regional Patient Access Lead- Great Lakes

About the Role

In this vital role, the Regional Lead Patient Access will be responsible for leading and managing a team of field-based Patient Access Liaisons, ensuring the group meets business and personal development objectives. The objectives of the Patient Access team are to listen to patients, interpret their specific needs, and provide friendly, professional, and well-informed answers to their logistical questions. The Regional Lead will provide input on the strategic direction of the business, coordinate with Area Sales Directors to facilitate appropriate teamwork, and support healthcare provider education and Amgen By Your Side services.

Responsibilities

• Lead and manage a team of Patient Access Liaisons, including performance, training, and compliance.
• Develop key performance metrics and track team members' performance against these metrics.
• Provide individual development for team members to fulfill their roles in each region.
• Work with cross-functional teams (Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training) to support patient access to medications.
• Ensure the team has appropriate fundamental and ongoing training and expertise.
• Identify new patient needs and communicate them effectively to cross-functional teams.
• Coordinate team participation in national and local patient meetings and events.
• Oversee and support patient programs to satisfy current patient educational needs.
• Develop presentations on group objectives and performance, at least quarterly.

Qualifications

• Doctorate Degree and 2 years of Patient Access experience
• OR Master's Degree and 4 years of Patient Access experience
• OR Bachelor's Degree and 6 years of Patient Access experience

Preferred Qualifications

• Experience in the pharma or medical industry.
• People management experience or proven initiative and success developing toward people management.
• Experience in rare diseases and/or applicable disorders.
• Facility with key performance metrics and data analysis.
• Previous patient educator or patient access experience.
• Previous experience calling on patients and/or healthcare providers.
• Knowledge of PhRMA, OIG, and other guidelines relating to compliant medical communications.
• Knowledge of insurance, reimbursement, and foundation assistance within the healthcare industry.
• Highly developed interpersonal, communication, and problem-solving skills.
• Ability to thrive in a cross-functional team setting.
• Requires 50-75% regional travel, including some overnight and weekend commitments.
• Excellent presentation and PowerPoint skills.
• Proficient in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions.
• Group medical, dental, and vision coverage.
• Life and disability insurance.
• Flexible spending accounts.
• Discretionary annual bonus program or sales-based incentive plan for field sales representatives.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements, where possible.

Application Deadline: Amgen's application deadline is 10/17. We will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Equal Opportunity Employer: Amgen is an Equal Opportunity employer and will consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Reasonable accommodations will be provided for individuals with disabilities.