Regional Parts Specialist

Essential Job Functions

• Support dealers and customers in helping to identify and quote parts.
• Occasional use of parts lists, maintenance manuals, electrical diagrams, and parts drawings to identify parts.
• Occasional communication with factories to receive technical direction to identify parts.
• Occasional communication with local Technical Centers and local Parts Facilities to identify parts.
• If unable to successfully identify a part, request assistance from other Technical Clarification team members.
• Process incoming quotes and orders from dealer’s direct sales customers.
• Check account status and update account information, enter new customer data into the system.
• Order processing (quoting, order entry, P.O. receiving and invoice processing).
• Filing (keep customer files, sales orders, invoices and credit card receipts).
• Credit card processing (process credit card purchases via online credit card system).
• Customer service (take incoming phone calls).
• Process return authorizations.
• Follow up on open quotes and order daily.
• Upload and maintain customer accounting documents to Docushare.

Minimum Requirements

• Bachelor’s Degree from an accredited university.
• PREFERRED: Mechanical aptitude to understand part and electrical drawings.
• PREFERRED: High level of analytical/problem solving skills and critical thinking.
• MUST HAVE: Good organizational skills.
• CUSTOMER SERVICE PHONE SKILLS.
• SAP EXPERIENCE IS PREFERRED.
• ABILITY TO MULTI-TASK IN FAST PACED ENVIRONMENT.
• ABILITY TO PRIORITIZE WORKLOADS, FOCUS, ELIMINATE ERRORS, AND MAXIMIZE EFFICIENCY.
• EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS.