Regional Parts Manager

About the role

The Regional Parts Manager will be responsible for managing the financial operations of the Parts business within an assigned region. This role requires a detail-oriented professional with strong analytical skills and a comprehensive understanding of financial management within the RV industry. The Regional Parts Manager will play a key role in driving financial performance within the assigned zone, maintaining financial controls, and supporting the company's growth objectives.

Responsibilities

Parts Department Management

• Partner with the Director of Parts to ensure the availability of necessary parts and accessories.
• Manage parts managers within the region, and all parts employees in the specific zones.
• Coordinate with suppliers and manufacturers to manage inventory levels and orders.
• Implement inventory control measures to minimize costs and maximize profitability.
• Ensure the timely and accurate fulfillment of parts requests for service and warranty repairs and customer retail sales.
• Collaborate with the Director of Parts to manage stores and hedge purchasing.
• Ensure proper promotional pricing and seasonal sets.
• Manage the enterprise A/R parts, including wholesale company monthly reconciliation.

Financial Management

• Develop and manage budgets for the parts department.
• Analyze financial reports and key performance indicators (KPIs) to identify areas for improvement.
• Implement strategies to increase revenue and control expenses in each department.
• Establish proper reporting focused on efficiency within the parts department.

Customer Relations

• Ensure exceptional customer service by addressing customer concerns and complaints promptly and effectively.
• Implement customer feedback systems to continually improve service quality.
• Build and maintain strong relationships with customers to drive repeat business and referrals.

Staff Development

• Provide ongoing training and development opportunities for parts staff.
• Encourage a culture of continuous improvement and teamwork within the department.
• Set performance goals and conduct regular performance reviews to ensure staff meet or exceed expectations.
• Manage poor or unacceptable performance on a monthly basis through your direct reports.

Compliance and Safety

• Ensure the operation departments comply with relevant laws, regulations, and company policies.
• Maintain a safe working environment by enforcing safety protocols and conducting regular safety inspections.

Project Management & Implementations (New Stores)

• Oversee the architecture, planning, execution, and implementation around new stores, ensuring they are completed on time, within budget, and meet quality standards.
• Collaborate on and create all training programs, interact with corporate partners on enterprise projects, and provide project status updates.

Personal Attributes

• High level of integrity and professionalism.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on accuracy.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Qualifications

• Bachelor’s degree preferred.
• Minimum of 5 years of experience in parts and warranty dealership management, preferably within the RV or automotive industry.
• Strong knowledge of financial principles, practices, and regulations.
• Proven ability to analyze financial data and provide strategic insights.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in DMS software and tools, including ERP systems and Microsoft Office Suite.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer screen.
• Must be able to lift 50 lbs.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Christmas Savings Plan.
• 401(k) with company match.
• Paid time off and holidays.