Regional Operations Partner - Installation & Field Services - Building Products

Summary The Group ISS Operations Partner is responsible for partnering with regional leaders and local teams to drive consistent, high-quality execution of installed services across an assigned group or region. This role serves as the installation services subject-matter expert and operational lead for the group, helping ensure that employees and third-party contractors perform measurements, installations, and related activities safely, accurately, consistently, and on time. Working closely with local leadership, and other Group ISS Operations Partners to identify performance opportunities, establish consistent operating expectations, develop action plans, and support implementation at the local level. The position will also provide oversight and support for ISS projects, helping ensure projects are completed properly, meet company and manufacturer standards, and deliver an experience that meets or exceeds customer expectations. Key Responsibilities Partnership with local leaders Serve as the primary ISS Lead and subject-matter expert for the assigned groupDevelop strong working relationships with regional/group leadership, and local Operations leadersCollaborate with local leadership to establish priorities and develop action plans to address performance gapsProvide local leaders with visibility into ISS performance, including trends, risks, customer issues, contractor performance, and opportunities for improvement ISS Operations & Execution Lead with local teams to ensure consistent execution of ISS processes across all locations within the assigned group including standards for measuring, scheduling, ISS, project documentation, and job completionEnsure employees and third-party contractors follow established processes and standards for measuring, scheduling, ISS, project documentation, and job completionIdentify inconsistencies between locations and work with local leader to establish standardized processes and expectationsMonitor ISS capacity and contractor availability to ensure resources align with customer demandSupport local teams in recruiting, onboarding, developing, and maintaining a strong network of qualified ISS contractorsIdentify barriers affecting ISS cycle time, productivity, or customer experience and Lead with Operations leadership to remove those barriers Customer Experience Champion a consistent and professional customer experience throughout the installation processEnsure expectations are established for customer communication regarding measurements, scheduling, project status, jobsite conditions, and completionPartner with local leaders on escalated customer concerns and complex ISS issues Leadership, Coaching & Influence Act as a coach, resource, and trusted partner to local ISS and Operations teamsProvide training and development to Field Project Managers, Regional Project Administrators and measure technicians, Branch Managers and other employees & subcontractors involved in the ISS processInfluence performance through collaboration, expertise, data, and strong working relationshipsCreate accountability while ensuring local teams have the knowledge, tools, processes, and support necessary to succeedLead cross-functionally with Sales, Operations, Supply Chain, Customer Service, Safety, and other functions to improve the end-to-end ISS processPromote a culture of safety, quality, ownership, urgency, continuous improvement, and customer service Qualifications 5+ years of experience in residential construction, building products, or field operationsExperience with window and/or siding installation strongly preferredMulti-location, regional, or field operations experience preferredStrong understanding of construction practices, field measurements, installation methods, and jobsite managementExperience working with and managing the performance of third-party contractorsDemonstrated ability to influence operational performance across multiple locations without relying solely on direct reporting relationshipsStrong problem-solving, root-cause analysis, and continuous-improvement skillsStrong interpersonal skills with the ability to build credibility and effective working relationships with local leaders, field employees, contractors, and customersExcellent communication, coaching, and customer-service skillsComfortable using operational data and KPIs to identify opportunities and drive accountabilityAbility to travel regularly throughout the assigned group to visit locations, jobsites, employees, contractors, and customers The pay range for this position is $110,000-$125,000. #Indeed7-Alside Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled