Regional Operations Director ASC Surgery Centers

About the Role

Directs, administers, and coordinates the day-to-day technical and clinical operations of vascular access centers and business operations in South Florida. Provides effective leadership and management to ensure the highest quality of patient services and care. Participates in implementing company, divisional, and business strategies, aligning priorities to meet company and business goals. Practices cost containment strategies while maintaining profitability, growth, and compliance with all pertinent policies and regulatory requirements.

Responsibilities

• Provides strategic leadership for short- and long-term goals, communicating the company's mission and core values to implement positive change and organizational structure.
• Directs and controls broad activities of the business unit(s) through interpretation, application, and implementation of company-wide policies and processes.
• Ensures budgets and schedules meet company requirements, with responsibility for planning, staffing, budgeting, and expense management.
• Provides leadership, guidance, and coaching for direct reports to maintain an engaged and productive workforce, partnering with Human Resources on employee matters.
• Collaborates on clear development plans to ensure succession planning and advancement of future leaders.
• Directs and oversees vascular access business operations within a defined region, focusing on customer service, quality patient care, and fiscal management.
• Identifies and implements opportunities for standardization in care lines and best practices in operational management.
• Develops and aligns regional strategic plans, goals, and objectives with division and company objectives.
• Manages profit and loss for facilities/services in the region, ensuring cost-efficient operations and adherence to budgets.
• Analyzes financial performance, productivity data, and variance reports, making strategic adjustments as needed.
• Coordinates logistics associated with patient care and oversees systems to evaluate and improve care delivery performance.
• Collaborates with medical directors to achieve quality and utilization outcomes and with marketing teams to drive business development.
• Leads the development of guidelines and protocols for new service lines and tools for cost and quality data analysis.
• Ensures appropriate training, orientation, and professional growth support for staff, including compliance with policies and procedures.
• Implements and tracks facility and management training initiatives, including corrective action plans for underperforming clinics.
• Collaborates with HR on recruitment, hiring, and personnel issues, ensuring adherence to company policies.
• Drives teamwork, regulatory compliance, and continuous quality improvement within facilities.
• Ensures outstanding quality of patient care through compliance with company policies and procedures.
• Addresses adverse events, action thresholds, and maintains facility environment integrity, including safety.
• Maintains relationships with Medical Directors and physicians, coordinating meetings and addressing business growth.
• Markets FVC facilities and services to physicians and stays informed about regional healthcare market trends.
• Provides input on planning, site development, and equipment for new facilities and oversees equipment maintenance.
• Evaluates and analyzes data, preparing reports for planning and productivity purposes.
• Serves as a patient and customer advocate, investigating complaints and monitoring patient satisfaction.
• Assists with various projects and other duties as assigned.

Requirements

• Bachelor’s Degree required; Advanced Degree preferred.
• 6+ years of related experience.
• 3+ years of experience as a Manager or in a senior managerial role.
• Demonstrated experience managing one or more departments.
• Strong management skills with the ability to lead cohesive and productive teams.
• Strong interpersonal skills.

Physical Demands and Working Conditions

• Day-to-day work includes desk and personal computer work, interaction with patients, facility staff, and physicians.
• Work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels.
• May be exposed to infectious and contagious diseases/materials.
• At least 70% travel is required between assigned facilities and various locations within the community.

Supervision

May be responsible for the direct supervision of various levels of Operations staff.