Regional NCM Specialist
Hollywood Casino St. Louis · St Louis, MO · 1 mo ago
OTHRFull-time
We need to output HTML fragment with sections only if content present. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content.
The posting includes: introductory paragraph about company, then "WE LOVE OUR WORK. The NCM Specialist is responsible for..." That's about the role. So we can have
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content.
The posting includes: introductory paragraph about company, then "WE LOVE OUR WORK. The NCM Specialist is responsible for..." That's about the role. So we can have About the role
with that paragraph.
Then "Key Responsibilities" list: we can put under Responsibilities
with - each bullet.
Then "BRING US YOUR BEST. Required Qualifications" list: we can put under
Requirements
or Qualifications? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have both Requirements and Qualifications. The posting says "Required Qualifications". Could map to Qualifications heading. But also there is "BRING US YOUR BEST." then list. So we can use Qualifications
for that list.
Then "STAY IN THE GAME. FOLLOW US." includes company description, values, etc. That could be About the role? Already used. Could be additional About the role content. Could also be considered "About the company" but not a heading we have. We could incorporate into About the role section as extra paragraph.
Benefits: The posting mentions "Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment." That's benefits info. So we can have Benefits
with a - each benefit.
Pay: The posting mentions "Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience." No specific salary range or numbers. That's vague; we should not create Pay section unless posting actually states them. It says "Initial placement within the salary range is based on..." but does not give actual range. It's not a specific pay figure. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The phrase "Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience." is somewhat vague but does mention salary range exists. However it's not a specific number. The rule says do not create Pay section unless posting actually states them. It does state that there is a salary range, but not the actual numbers. Might be considered stating them? It says "Initial placement within the salary range is based on..." implies there is a salary range but not given. I'd interpret that as not stating actual pay, so we should not create Pay section.
Schedule: No mention of schedule. So omit.
Skills: Could we extract skills from qualifications? There's "Strong proficiency in Microsoft Office, with advanced Excel skills required." etc. Could be Skills section. But we already have Qualifications. The instruction includes Skills heading optional. We could decide to not create Skills if we already have Qualifications covering. Better to keep few substantive sections. We have About the role, Responsibilities, Qualifications, Benefits. That's four sections.
We must not repeat job title as heading. Not include Job ID etc. Remove boilerplate like "Click HERE to discover..." etc. Also remove "WE’RE CHANGING ENTERTAINMENT..." etc? That's introductory but could be part of About the role. We'll keep substantive content.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep all details from the posting, but we can reformat into HTML.
Let's extract content:
Introductory fluff: "WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities."
Then about role: "WE LOVE OUR WORK. The NCM Specialist is responsible for planning, coordinating, and executing VIP group events, casino tours, and National Casino Marketing programs across Hollywood Casino St. Louis and River City Casino & Hotel. This role serves as a key liaison between guests, independent hosts, player development teams, and property departments to ensure seamless event execution and exceptional guest experiences. The ideal candidate combines casino industry expertise, event and travel coordination skills, and luxury-level customer service with strong organizational and communication abilities."
Then responsibilities list (bulleted). Let's capture each:
- Coordinate and execute VIP group events, casino tours, and cross-property marketing programs.
- Manage travel arrangements, hotel accommodations, transportation, and special guest requests.
- Build and maintain event budgets, pro formas, post-event recaps, guest manifests, and itineraries.
- Partner with corporate teams, independent hosts, Player Development, Gaming, Hotel, Food & Beverage, Transportation, and Marketing teams to deliver exceptional guest experiences.
- Welcome and assist VIP guests upon arrival and throughout their stay.
- Communicate event details, arrival information, and program updates to all stakeholders.
- Maintain strong relationships with guests, independent agents, and player development leaders to drive loyalty and repeat visitation.
- Load promotional slot play and manage player offers in accordance with company guidelines and compliance standards.
- Monitor customer activity through player tracking systems, including PENN Play.
- Stay informed on property events, entertainment offerings, market trends, and National Casino Marketing initiatives.
- Provide outstanding, personalized service while resolving guest concerns in a professional and timely manner.
Then qualifications list (under "BRING US YOUR BEST. Required Qualifications"):
- Must be 21+ (actually "Must be 21+2+ years of experience..." seems typo; original: "Must be 21+2+ years of experience in casino marketing, player development, hospitality, event management, travel planning, VIP services, or sales." Probably means "Must be 21+? 2+ years"? We'll keep as written: "Must be 21+2+ years of experience in casino marketing, player development, hospitality, event management, travel planning, VIP services, or sales.") We'll preserve exactly.
- Demonstrated experience coordinating group travel, events, and high-touch customer experiences.
- Strong proficiency in Microsoft Office, with advanced Excel skills required.
- Experience with player loyalty programs and customer tracking systems; PENN Play experience preferred.
- Excellent communication, relationship-building, organizational, and problem-solving skills.
- Ability to prioritize multiple projects and meet deadlines in a fast-paced casino environment.
- Professional presentation and commitment to exceptional guest service.
- Self-starter with strong attention to detail and accountability.
Then benefits paragraph: "Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment."
Then company description: "STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us."
Also there is "Equal Opportunity Employer" at end - boilerplate to remove.
We also have "Click HERE to discover how we empower team members to grow, thrive, and advance in their careers." That's a link/instruction; remove.
We also have "WE LOVE OUR WORK." already used.
We need to output only HTML fragment, no markdown fences.
We'll structure:
About the role
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
WE LOVE OUR WORK. The NCM Specialist is responsible for planning, coordinating, and executing VIP group events, casino tours, and National Casino Marketing programs across Hollywood Casino St. Louis and River City Casino & Hotel. This role serves as a key liaison between guests, independent hosts, player development teams, and property departments to ensure seamless event execution and exceptional guest experiences. The ideal candidate combines casino industry expertise, event and travel coordination skills, and luxury-level customer service with strong organizational and communication abilities.
Then responsibilities:
Responsibilities
- Coordinate and execute VIP group events, casino tours, and cross-property marketing programs.
...
Then qualifications:
Qualifications
- Must be 21+2+ years of experience in casino marketing, player development, hospitality, event management, travel planning, VIP services, or sales.
...
Then benefits:
Benefits
- Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.
- Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
- Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
- Paid time off is earned according to the local policy and increases with the length of employment.
We could also include company description as part of About the role? Already have two paragraphs; we could add another paragraph after those for company description. That is substantive. Let's add a third paragraph under About the role: "We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment."
We should not include "Follow us." as it's boilerplate? It's a call to action; maybe remove. But it's part of the company description; we could keep but it's not substantive. I'd omit "Follow us." as it's not substantive.
Thus final HTML.
Check for any repeated content: Ensure we didn't miss any bullet.
Let's list responsibilities bullets exactly as in text:
- Coordinate and execute VIP group events, casino tours, and cross-property marketing programs.
- Manage travel arrangements, hotel accommodations, transportation, and special guest requests.
- Build and maintain event budgets, pro formas, post-event recaps, guest manifests, and itineraries.
- Partner with corporate teams, independent
Requirements
or Qualifications? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have both Requirements and Qualifications. The posting says "Required Qualifications". Could map to Qualifications heading. But also there is "BRING US YOUR BEST." then list. So we can useQualifications
for that list. Then "STAY IN THE GAME. FOLLOW US." includes company description, values, etc. That could be About the role? Already used. Could be additional About the role content. Could also be considered "About the company" but not a heading we have. We could incorporate into About the role section as extra paragraph. Benefits: The posting mentions "Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment." That's benefits info. So we can haveBenefits
with a- each benefit.
Pay: The posting mentions "Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience." No specific salary range or numbers. That's vague; we should not create Pay section unless posting actually states them. It says "Initial placement within the salary range is based on..." but does not give actual range. It's not a specific pay figure. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The phrase "Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience." is somewhat vague but does mention salary range exists. However it's not a specific number. The rule says do not create Pay section unless posting actually states them. It does state that there is a salary range, but not the actual numbers. Might be considered stating them? It says "Initial placement within the salary range is based on..." implies there is a salary range but not given. I'd interpret that as not stating actual pay, so we should not create Pay section.
Schedule: No mention of schedule. So omit.
Skills: Could we extract skills from qualifications? There's "Strong proficiency in Microsoft Office, with advanced Excel skills required." etc. Could be Skills section. But we already have Qualifications. The instruction includes Skills heading optional. We could decide to not create Skills if we already have Qualifications covering. Better to keep few substantive sections. We have About the role, Responsibilities, Qualifications, Benefits. That's four sections.
We must not repeat job title as heading. Not include Job ID etc. Remove boilerplate like "Click HERE to discover..." etc. Also remove "WE’RE CHANGING ENTERTAINMENT..." etc? That's introductory but could be part of About the role. We'll keep substantive content.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep all details from the posting, but we can reformat into HTML.
Let's extract content:
Introductory fluff: "WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities."
Then about role: "WE LOVE OUR WORK. The NCM Specialist is responsible for planning, coordinating, and executing VIP group events, casino tours, and National Casino Marketing programs across Hollywood Casino St. Louis and River City Casino & Hotel. This role serves as a key liaison between guests, independent hosts, player development teams, and property departments to ensure seamless event execution and exceptional guest experiences. The ideal candidate combines casino industry expertise, event and travel coordination skills, and luxury-level customer service with strong organizational and communication abilities."
Then responsibilities list (bulleted). Let's capture each:
- Coordinate and execute VIP group events, casino tours, and cross-property marketing programs.
- Manage travel arrangements, hotel accommodations, transportation, and special guest requests.
- Build and maintain event budgets, pro formas, post-event recaps, guest manifests, and itineraries.
- Partner with corporate teams, independent hosts, Player Development, Gaming, Hotel, Food & Beverage, Transportation, and Marketing teams to deliver exceptional guest experiences.
- Welcome and assist VIP guests upon arrival and throughout their stay.
- Communicate event details, arrival information, and program updates to all stakeholders.
- Maintain strong relationships with guests, independent agents, and player development leaders to drive loyalty and repeat visitation.
- Load promotional slot play and manage player offers in accordance with company guidelines and compliance standards.
- Monitor customer activity through player tracking systems, including PENN Play.
- Stay informed on property events, entertainment offerings, market trends, and National Casino Marketing initiatives.
- Provide outstanding, personalized service while resolving guest concerns in a professional and timely manner.
Then qualifications list (under "BRING US YOUR BEST. Required Qualifications"):
- Must be 21+ (actually "Must be 21+2+ years of experience..." seems typo; original: "Must be 21+2+ years of experience in casino marketing, player development, hospitality, event management, travel planning, VIP services, or sales." Probably means "Must be 21+? 2+ years"? We'll keep as written: "Must be 21+2+ years of experience in casino marketing, player development, hospitality, event management, travel planning, VIP services, or sales.") We'll preserve exactly.
- Demonstrated experience coordinating group travel, events, and high-touch customer experiences.
- Strong proficiency in Microsoft Office, with advanced Excel skills required.
- Experience with player loyalty programs and customer tracking systems; PENN Play experience preferred.
- Excellent communication, relationship-building, organizational, and problem-solving skills.
- Ability to prioritize multiple projects and meet deadlines in a fast-paced casino environment.
- Professional presentation and commitment to exceptional guest service.
- Self-starter with strong attention to detail and accountability.
Then benefits paragraph: "Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment."
Then company description: "STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us."
Also there is "Equal Opportunity Employer" at end - boilerplate to remove.
We also have "Click HERE to discover how we empower team members to grow, thrive, and advance in their careers." That's a link/instruction; remove.
We also have "WE LOVE OUR WORK." already used.
We need to output only HTML fragment, no markdown fences.
We'll structure:
About the role
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
WE LOVE OUR WORK. The NCM Specialist is responsible for planning, coordinating, and executing VIP group events, casino tours, and National Casino Marketing programs across Hollywood Casino St. Louis and River City Casino & Hotel. This role serves as a key liaison between guests, independent hosts, player development teams, and property departments to ensure seamless event execution and exceptional guest experiences. The ideal candidate combines casino industry expertise, event and travel coordination skills, and luxury-level customer service with strong organizational and communication abilities.
Then responsibilities:Responsibilities
- Coordinate and execute VIP group events, casino tours, and cross-property marketing programs. ...
Qualifications
- Must be 21+2+ years of experience in casino marketing, player development, hospitality, event management, travel planning, VIP services, or sales. ...
Benefits
- Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.
- Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
- Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
- Paid time off is earned according to the local policy and increases with the length of employment.