Regional Manager, Retail Operations - TurboTax

Responsibilities

• Expand and manage a portfolio of retail locations in the New York City area, maximizing operational Key Performance Indicators (KPIs), ensuring consistent service quality, and leading a team of local tax experts.
• Drive financial success across all locations with a relentless focus on delivering value to customers while achieving growth and profitability goals.
• Standardize and scale operational best practices by capturing learnings from existing locations and implementing consistent processes across the network, reducing variability and raising the performance floor.
• Pilot and test new services and offerings that leverage the full Intuit ecosystem—including QuickBooks and Credit Karma—to expand the store model beyond tax season into a year-round financial services destination, partnering with cross-functional teams to evaluate and scale what works.
• Leverage data and Voice of the Customer (VOC) insights to continuously enhance the customer and expert experience, identify improvement opportunities, and inform network-wide decisions.
• Champion a culture of continuous improvement and operational excellence, creating an environment where teams are empowered to surface problems and iterate quickly.
• Travel to and visit on-site locations for quality monitoring, process assessment, coaching, and ongoing training of front-line experts.
• Partner with peers and cross-functional stakeholders to share best practices, escalate issues appropriately, and contribute to broader network-wide strategic initiatives.
• Drive tech-led and scalable solutions to customer, expert, and business problems.

Qualifications

• A minimum of five years in a formal leadership or people management role, along with project management experience, is required.
• Experience in leading and managing multiple retail locations is highly preferred.
• Demonstrated ability to scale and continuously improve operations within a fast-paced, growth-oriented environment, with a high tolerance for ambiguity and the ability to lead effectively when priorities, formats, and services are rapidly evolving.
• Experience managing large-scale projects that span multiple stakeholder groups, as well as articulating project status and escalating issues to third-party partners, peers, and senior leaders.
• Strong track record of leading a workforce with a wide range of skills and experiences through goal setting, performance management, and creating an inclusive environment of trust, transparency, and clear expectations.
• Strong analytical capabilities with proven ability to leverage data and analytics to drive performance management and decision-making.
• Excellent interpersonal, communication, and presentation skills.
• Credentialed tax professional licensed to practice before the IRS and/or understanding of IRS procedures is a plus, but not required.
• Bachelor’s degree in a relevant tax or personal finances field of study or equivalent experience is a plus, but not required.
• Minimum of 60% presence in the field required.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: