Regional Manager of Pump & Pantry

About the role

The Regional Manager of Pump & Pantry supervises, staffs, trains, and oversees the successful execution of operational and financial components of their region. This position supervises multiple District Managers and collaborates directly with Support Center departments to refine processes and improve store execution. The role includes full P&L accountability, recruiting and developing a talented team of District Managers and General Managers, and maintaining a bench of leaders ready for advancement.

Spends 60% of time in stores with District Managers and 40% of time working with Support Center teams on process improvement and standardization.

Responsibilities

• Works with Director of Operations to establish hours of operation and staffing requirements to achieve financial and operational execution targets.
• Hires, leads, manages, trains, and develops a team of District Managers.
• Develops a deep bench of General Manager and District Manager talent.
• Performs monthly P&L reviews and develops corrective action steps when needed.
• Follows up on field performance to ensure processes, procedures, and business operations are executed satisfactorily.
• Oversees all training programs pertinent to Operations by partnering with appropriate Support Center teams.
• Travels with District Managers to ensure expectations for Fast, Fresh, Instock, and Clean are met, developing corrective action steps as needed.
• Oversees the implementation of brand guidelines across all operational processes, communications, and customer interactions; ensures alignment with company values, messaging, and visual identity.
• Creates, updates, and maintains Standard Operating Procedures (SOPs) and works with Support Center teams to standardize processes for consistency, efficiency, and compliance.
• Develops, implements, and executes sales strategies to grow business.
• Assists in evaluating and developing budgets and operating within budgetary guidelines.
• Works with the recruiting team to ensure a steady flow of applications.
• Supports ownership, executive team, and divisional director in all aspects of business and operations.
• Reports on divisional metrics/KPI tracking and provides analysis for management.
• Supports the development of communication materials, presentations, meeting content, and data analysis for the divisional director and executive team.
• Provides friendly and competent customer service and is responsive to customer requests for help.
• Provides ownership and support for select systems and processes that support stores.
• Ensures consistency in food quality, presentation, and service by enforcing company guidelines and brand standards.
• Ensures strict adherence to local, state, and federal food safety regulations, health codes, and workplace safety guidelines.
• Assists in other duties as assigned.

Qualifications

• Bachelor’s Degree in a related field preferred.
• 5+ years of multi-unit leadership with P&L accountability.
• Demonstrated progressive leadership experience spanning over 10+ years.

Skills

• Strong leadership, team management, and decision-making skills.
• Proficiency in operational planning, budgeting, and financial performance analysis, including implementing budget controls.
• Experience with inventory management and vendor relations.
• Knowledge of industry regulations, compliance standards, and safety protocols.
• Strong analytical, problem-solving, and strategic thinking skills.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Proficiency in data reporting tools to read and understand a monthly P&L.
• Current valid driver’s license and insurable to drive.
• Able to work cooperatively with co-workers during all business hours as needed.
• Must be able to communicate in English.
• Able and willing to deliver friendly, courteous, and prompt customer service.

Benefits

• Paid vacation
• 401K and matching contributions
• Health, dental, and vision insurance
• Short and long-term disability insurance
• Life insurance
• Clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)

Physical Requirements

The physical demands described are representative of those that must be met to perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• Must occasionally lift and/or move up to 40 lbs.
• Frequently required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear.
• Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl.
• Requires periodic travel to the corporate office in Grand Island, Nebraska, to support business operations, meetings, and training as needed.