Regional Manager, Collegue and Labor Relations

About the role

Accountable for leading, guiding & directing the functional responsibilities within an area of assignment. Enable ministry-level or enterprise-wide functional strategy to address internal or external business & regulatory issues. Provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business. Collaborates with Services Areas, Regions & Health Ministries to ensure consistency & integration of strategy & operations while maintaining awareness of new industry developments & standards. Provides decision support, operations & / or optimization leadership focus.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

• Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.
• Enable collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations
• Providing advice, guidance & leadership to service area, functional area, RHM & Regions.
• Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice
• Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend
• Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives
• Responsible for supporting regional efforts to comply with functional area priorities
• Accountable for the selection, evaluation & overall success of the functional leadership teams
• Organization-wide focal point for establishing functional strategies & governance over financials & staffing
• Accountable for communication between service area, functional area, RHM & Regions leader
• Responsible for measuring & reporting KPIs/metrics & value delivery
• Providing advice, guidance & leadership for the colleague life cycle

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Supports the development, implementation & standardization of system-wide colleague & labor relations strategy, policies, processes & programs throughout the Regional Health Ministries (RHM). In partnership with Colleague & Labor Relations Center of Expertise (COE) leadership, Human Resources Business Partners (HRBPs) & ministry leadership, implements & manages the day-to-day activities supporting colleague & labor relations strategic plans, policies & procedures to achieve Trinity Health's Strategic Aims to realize a person-centered, mission-focused colleague culture. Locally drives & implements the colleague & labor relations strategy through systemic policy alignment & program management to support key stakeholders to proactively cultivate positive colleague & labor relations throughout the RHM, in addition to performing & fulfilling essential colleague relations activities & accountabilities. Works in conjunction Colleague & Labor Relations COE leadership & HRBPs, to provide local direction, operational management & integration of long term & short-term colleague & labor relations initiatives.

• Reporting to COE Director & HRBP/CHRO - CR/CLR team metrics & projects for assigned Ministries
• Management of CLR team members & daily work
• Partners with Ministry HRBPs & CHROs on Ministry initiatives
• Triage & assignment of compliance cases
• Audits compliance & employee relations entries into case management system
• Ensures consistency of disciplinary outcomes
• Responsible for assigned Departments & caseload for local Ministry
• Participates in local Ministry Executive Team Meetings
• Directs local Ministry Executive Team members & partners in sensitive employment transactions
• Creates job flows & processes for local projects
• Implements System Policies & procedures from Director of CLR
• Coordinates with COE Peer Leaders within assigned Ministries

Labor Functions

• Oversees the administration of Collective Bargaining Agreements (CBAs) in alignment with business operations.
• Manages negation preparation, contract negotiations including Memorandum/Letters of Understanding (MOU/LOU), & arbitration management.
• Directs Unfair Labor Practice (ULP) & National Labor Relations Board (NLRB) charges in conjunction with direction from Trinity Health Labor Strategy & outside counsel.
• Manages strike response planning & workforce continuity ensuring effective replacement strategy, mitigation plans, & resources.
• Facilitates Mutual Interest meetings to strengthen labor-management relationships, promote transparent communication, & proactively address issues before they escalate.
• Drives Effects Bargaining Meetings through negotiation between Trinity Health management & union leadership.
• Champions manager education regarding contract terms to ensure consistent application of the CBA.
• Collaborates with Labor Strategy Team to coordinate & participate in local response strategies & education training of union impact with unionization campaigns, layoff’s, closure of locations, etc. for both leaders & colleagues.
• Oversees petition response & all aspects of the union election vote management in compliance with labor law.

Minimum Qualifications

• Bachelor's degree in Human Resources Management, Business Administration, Labor & Industrial Relations or a related field.
• Five (5) years of progressive colleague & labor relations experience, including collective bargaining & program development; or an equivalent combination of education & experience.
• Previous people management or team leadership experience is required.

Physical & Mental Requirements & Working Conditions

• Exposure: Conditions which may be considered unpleasant to sight, touch, sound and/or smell; occasional exposure to fumes, odors, dusts, mists and gases, biohazards/hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.); occasional exposure to noise, infectious waste, diseases and conditions; occasional exposure to interruptions, shifting priorities and stressful situations.
• Cognitive: Frequent ability to follow tasks through to completion, understand and relate to complex ideas/concepts, remember multiple tasks and regimens over long periods of time and work on concurrent tasks/projects.
• Communication: Frequent ability to read small print, hear sounds and voice/speech patterns, give/receive instructions and other verbal communications (in-person and/or over the phone/computer/device/equipment assigned) with some background noise.
• Physical Dexterity: Frequent ability to perform manual dexterity activities and/or grasping/handling; frequent ability to climb, kneel, crouch and/or operate foot controls.
• Technology Use: Occasional use of a computer/other technology.
• Mobility: Frequent ability to sit with the ability to vary/adjust physical position or activity; frequent ability to maintain a safe working environment and use available personal protective equipment (PPE).
• Compliance: Continuous ability to comply with Trinity Health’s Code of Conduct, policies, procedures and guidelines; continuous ability to provide assistance in the event of an emergency.
• Healthcare Services (Direct): Occasional ability to stand/walk with the ability to vary/adjust physical position or activity; frequent ability to lift a maximum of 30 pounds unassisted; occasional ability to use upper & lower extremities, engage in bending/stooping/reaching and pushing/pulling; occasional work indoors under temperature-controlled & well-lit conditions; continuous encounter of worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions; continuous ability to perform work that involves physical efforts (e.g., transporting, moving, positioning and/or ambulating patients).
• Healthcare Services (Indirect/Support): Occasional ability to stand/walk with the ability to vary/adjust physical position or activity; frequent ability to lift a maximum of 30 pounds unassisted; occasional experience of long periods of walking/standing/stooping/bending/pulling and/or pushing; occasional encounter of a clinical/patient-facing/hands-on interactive work environment; occasional work indoors under temperature-controlled & well-lit conditions; continuous work outdoors with variable external environmental conditions.