Regional Leader, Funeral Home Operations

About the Role

We are seeking a dynamic Regional Leader to manage multiple funeral home locations within our New England Region. This individual will provide leadership and strategic direction across all locations, fostering a collaborative and high-performance environment. The ideal candidate will work closely with the Area Vice President to drive performance, employee engagement, family satisfaction, and financial goals for each location.

Responsibilities

• Leadership & Team Development:
  • Manage and oversee the performance of Directors of Operations, General Managers (GMs), and Location Leaders across multiple funeral home locations.
  • Coach, motivate, mentor, and teach leaders within the region to drive performance excellence.
  • Hold team members accountable for meeting performance standards and maintaining the highest levels of service.
  • Lead by example, setting the tone for company values, culture, and work ethic.
  • Work closely with location leaders to ensure alignment with business goals and strategies.
  • Inspire and engage staff by helping them understand how their roles contribute to the overall success of the organization.
  • Foster an environment of trust, open communication, and teamwork across all locations.
• Funeral Services Operations:
  • Provide leadership and guidance to funeral directors and funeral services staff, ensuring exceptional care and service to families.
  • Oversee the management of funeral services, including embalming, cosmetizing, dressing, and cremation procedures as necessary.
  • Manage fleet staffing, care, and logistics, ensuring efficient operations across locations.
  • Work with location leaders to schedule funeral directors and embalmers as needed for prep room support.
  • Ensure compliance with all safety, regulatory, and operational procedures, including OSHA and other industry regulations.
• Financial Management & P&L Oversight:
  • Manage the Profit & Loss (P&L) for the region, ensuring financial targets and budget goals are met.
  • Work with the Area Vice President and senior leadership to drive monthly performance, focusing on family satisfaction, employee engagement, and financial results.
  • Monitor labor costs, inventory, and operational expenses, identifying opportunities to optimize financial performance.
  • Ensure all funeral homes in the region meet cost control measures while maintaining exceptional service delivery.
  • Submit project proposals and capital expenditures (CapEx) for approval and manage regional budgets.
• Community Engagement & Performance Management:
  • Build and maintain relationships with community partners, such as hospice providers, clergy, first responders, and veteran’s groups.
  • Represent the company at community events, fostering partnerships that support business development and enhance reputation.
  • Drive efforts related to employee engagement and family satisfaction to improve overall performance.
  • Ensure that all team members understand and are aligned with company goals and performance expectations.
• Collaboration & Problem-Solving:
  • Work closely with internal teams to foster collaboration and ensure all locations are aligned with company goals.
  • Facilitate problem-solving and resolve operational issues in a timely manner.
  • Provide leadership and guidance to funeral home teams to help them overcome challenges and achieve success.

Requirements

• Valid state-issued funeral director license preferred.
• High School Diploma or equivalent; college degree preferred.
• Minimum of five years of experience in a leadership role managing multiple funeral home locations (multi-site management experience required).
• Strong understanding of funeral services operations and industry best practices.
• Proven track record of managing P&L, driving financial performance, and achieving budget goals.
• Demonstrated experience in coaching, mentoring, and developing Directors of Operations, General Managers, and Location Leaders.
• Ability to communicate effectively with internal teams, customers, community leaders, clergy, and grieving families.
• High attention to detail with strong organizational and follow-up skills.
• Strong verbal and written communication skills.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to lift safely, stand, walk, and sit for extended periods.
• Valid state-issued driver’s license with a clear driving record.

Preferred Skills

• Experience with CRM tools and other software for managing operational and financial performance.
• Excellent problem-solving skills and the ability to think strategically and act tactically.
• Strong leadership presence with the ability to inspire and drive results across multiple locations.