Regional Inside Sales Specialist
About the role
Lennox (NYSE: LII) is a global company focused on providing climate control solutions to residential and commercial customers. Our culture fosters a supportive environment for career development and encourages all employees to feel valued and heard.
Responsibilities
- Grow an assigned territory by acquiring new customers and reactivating dormant accounts.
- Own and advance sales opportunities for commercial customers from qualified leads generated through lead development efforts.
- Build and execute a sales strategy for your assigned accounts to generate revenue and deepen customer engagement.
- Recommend products and solutions based on customer needs, technical requirements, and applicable regulations.
- Reconnect with dormant accounts and uncover new opportunities to expand Lennox’s reach and impact.
- Meet or exceed prospecting activity KPIs, including outreach volume, pipeline created, new-account registrations, and conversion, alongside your sales quota.
- Analyze customer spend and engagement trends to identify high-potential accounts for future growth and field sales partnership.
- Partner closely with Territory Managers to ensure a seamless transition when accounts move from inside to field sales coverage.
- Negotiate pricing and service terms to create win-win outcomes for customers and the business.
- Deliver a high-quality post-sale experience that builds trust, strengthens long-term relationships, and drives repeat business.
- Occasional customer travel (up to ~10% of your time annually).
Requirements
- Bachelor’s degree or an equivalent combination of education and relevant experience.
- At least 1 year of related sales, account management, or customer-facing experience, with strong skills in relationship building, listening, persuasion, negotiation, and time management.
- Understanding of core sales principles, including how to position products and services, influence decisions, and support business growth.
- Familiarity with sales techniques, product presentations, and go-to-market strategies that help convert opportunities into results.
- Commitment to delivering excellent customer service and understanding customer needs at every stage of the sales process.
- Ability to maintain quality standards, assess customer satisfaction, and build credibility through responsive support.
- Strong written and verbal communication skills with the ability to connect effectively across a variety of audiences.
- Intermediate industry and product knowledge, with the ability to quickly build expertise and confidence in customer conversations.
- Comfort with self-directed prospecting and a track record of hitting activity and pipeline targets.
- Willingness to travel up to ~10% of the time.
Qualifications
- Intermediate industry and product knowledge, with the ability to quickly build expertise and confidence in customer conversations.
- Comfort with self-directed prospecting and a track record of hitting activity and pipeline targets.
- Willingness to travel up to ~10% of the time.
Skills
- Relationship building
- Listening
- Persuasion
- Negotiation
- Time management
- Product recommendations
- Customer engagement
- Customer service
- Technical requirements
- Regulatory compliance
- Prospecting
- Account management
- Customer retention
- Customer satisfaction assessment
- Post-sale experience delivery
- Customer travel
Benefits
- Tuition reimbursement
- Medical, dental, and vision insurance
- Prescription drug coverage
- 401(k) retirement plan
- Short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- Life and long-term disability insurance
- Up to 12 days of paid time off
- Up to 2 paid well-being days
- Up to 1 paid volunteer day
- Up to 12 paid holidays
- Up to 3 floating holidays per year
Pay
The starting salary range for this role and market is $84,000 to $110,000 annually. Under the plan, target compensation is anticipated to be 65% base salary and 35% commission. New hires are guaranteed to receive at least the target commission for six months. The competitive compensation plan also includes an uncapped bonus structure based on performance exceeding 100% of the plan across three individual categories. The bonus amount increases as performance surpasses quota, so the potential payout is not fixed and can grow as over-quota achievements increase. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.
Schedule
Lennox is in the office during the work week and operates within normal working hours.