Regional Helpline Supervising Attorney

Managerial Duties and Responsibilities

• Provide regular supervision, evaluation, and training of the intake paralegals, attorneys, student interns, and volunteers and consult with them on cases.
• Ensure that each intake staff member has a thorough understanding of the basic legal problems that those seeking services face; are appropriately issue-spotting and effectively conducting client interviews; are timely and accurately recording information in LASP’s case management system; are complying with LASP procedures, quality standards, and regulatory and contractual obligations, and are providing high quality and respectful service to applicants and clients.
• Effectively communicate with LASP offices, programs, and management staff to stay abreast of local priorities and capacity as well as monitoring listservs and websites, attending training, and updating intake staff accordingly.
• Coordinate referrals to and from other legal services providers, other non-profits and agencies serving the client population, community groups, and elected officials.
• Aid in the orientation and training of new or less experienced staff.
• Maintain, track, record and report data and metrics regarding intake, as well as become adept at the technology available to monitor and capture this data.
• Assist the management team in leading change and promoting a positive team approach.
• Communicate effectively in a challenging environment with applicants for services by telephone and electronically.
• Create and maintain intake manuals and protocols, provide communications related to intake, and develop educational materials for Helpline Staff, applicants, and self-represented individuals.
• Identify trends and gaps in programmatic services based on client need as well as opportunities for outreach and community education.
• Maximize the use of LASP’s limited resources in service to clients, particularly in reference to the use of the technology principally used by Helpline staff, including case management software and telephony.
• Attend LASP management meetings and update LASP managers on case trends, emerging developments, and distribution of cases to local offices.
• Work with LASP’s Grants and Compliance staff to ensure services are provided in compliance with funding requirements.
• Support a cohesive, coordinated, and robust program-wide advocacy effort by consulting with staff advocates outside of the Helpline on cases and issues through participation in LASP program-wide affinity groups and task forces, and by identifying and providing opportunities for helpline staff to participate in those program-wide activities.
• Support LASP’s Executive team with recruiting, hiring, training, evaluating, and retaining qualified staff and work with LASP’s Human Resources provider to ensure compliance with LASP’s fiscal and personnel policies and procedures.
• Participate in ongoing efforts to assess the performance of the Helpline and implement recommended improvements.
• Collaborate with LASP IT staff to ensure that all staff technology needs are met, and recommend technology innovations to enhance the delivery of services.
• Assist the Development Director and other senior management staff in seeking and applying for grants and contracts to support LASP’s work.

Qualifications

• License to practice law in Pennsylvania or admitted in another jurisdiction and eligible for admission to Pennsylvania.
• At least five (5) years’ experience as a lawyer preferred.
• Demonstrated proficiency in word processing, Outlook products, case management software, and online legal research tools.
• Passionate commitment to public interest law and serving low-income individuals and vulnerable populations.
• Strong written and oral advocacy and organizational skills.
• The successful candidate will have substantive knowledge of and experience with legal services clients and their legal problems.

Compensation and Benefits

• The salary range for this position is $78,500 to $97,750. Salary is commensurate with experience.
• Excellent benefits, including a 401K retirement plan with generous employer contributions, health insurance option in which 100% of premium costs are provided, ancillary benefits, and generous leave provisions, including paid holidays, floating holidays, personal leave, vacation, sick, and parental leave.

EEO Statement

Equal Opportunity Employer. LASP makes hiring decisions based solely on qualifications, merit, and business needs. LASP does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, color, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information or on any other protected characteristic as outlined by federal, state, or local laws.

Application Instructions

To apply, send resume and cover letter including the job title (Helpline Supervising Attorney) to Carolyn Johnson, Chief Counsel, at Legal Aid of Southeastern Pennsylvania by email to [email protected]. Position will remain open until filled.

Job Classification

Salary/Exempt