Regional Flight Representative Manager & Recruiter

About the role

Air Charter Service (ACS) is a leading aircraft charter company that provides passenger and cargo aircraft charters worldwide. To put it simply, we are the middle person between the clients and the operator. Our Sales Consultants manage the full travel/sales cycle so all our clients have to do is fly! Our clients consist of high-net-worth individuals, CEOs, celebrities, the rich and famous, and many more! With offices across the globe, including North America, South America, Europe, CIS, Africa, the Middle East, Asia, and Australasia, ACS offers personalized charter solutions using local knowledge. ACS is a rapidly growing company, generating over $1 billion in revenue and arranging more than 25,000 charter flights annually.

Responsibilities

• Lead, manage and develop the Flight Representative network across the U.S. and Canada, setting clear expectations, recognizing strong performance and proactively addressing performance issues.
• Recruit, onboard and retain high-quality Flight Representatives, strategically growing the network and improving coverage across key private aviation locations.
• Design and deliver structured training and development, including onboarding programs, checklists, operational guidance and clear service standards to ensure consistency across the network.
• Bring strong aviation and business experience, with previous leadership experience and the confidence to manage, coach and develop a geographically dispersed team.
• Build trusted relationships across ACS Private Jets and with Jet Card Managers, working collaboratively to deliver reliable communication and an exceptional experience for clients.
• Act as the senior escalation point for Flight Representatives during live operations, remaining calm under pressure, making confident decisions and providing hands-on support before, during and after flights.
• Develop and maintain strong FBO relationships across North America, travelling regularly to strengthen existing partnerships and identify opportunities to support network growth.
• The role will remain primarily office-based, with travel undertaken as required.
• Manage and develop the Flight Rep Coordinator, ensuring effective scheduling, communication, organization and utilization of the Flight Representative network