Regional Director of Operations - Midwest

Key Responsibilities

• Develops strategic and operational plans for their market(s), sets the goals, leads the execution, measures the results, deploys the learnings, and identifies the operational opportunities of the Shacks, and leads the charge (with Home Office Support when needed) to discover solutions
• Places and develops Area Directors to meet the growth and performance needs of the company and acts as a consultant to Area Directors and General Managers to analyze current business(es) and lays out plans for future improvement.
• Maintains and strategizes management bench strength in preparation for successful growth and communicates and upholds expectations on deliverable information.
• Leads the teams in ensuring compliance to safety, administrative, and legal procedures
• Owns the operational Start-Up budget for new locations and manages the R&M budget by prioritizing resource needs.
• Plans and coordinates roundtable discussions or conference calls within market(s) to ensure consistency in operational goals, messages, and regional initiatives. Ensures open communication and understanding between Home Office disciplines and operations.
• Demonstrates intensity and conviction to address and find solutions for operational shortcomings.

Skills & Knowledge

• Demonstrated developer of people
• Proven business acumen
• Excellent interpersonal communication and presentation skills
• Self-motivated leader with the ability to solve complex problems
• Strong planning and organizational skills
• Ability to create and implement management development plans
• Proven track record and success managing multiple locations

Experience

• Minimum 6 years of multi-unit restaurant management experience, preferably supporting a global brand
• Hands-on experience developing training programs and assessing skills
• Bachelor's Degree (preferred)

Other Qualifications

• Travel required

Benefits at Shake Shack

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance*
• Employer Paid Life and Disability Insurance*
• 401k Plan with Company Match*
• Paid Time Off*
• Paid Parental Leave*
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts*
• Development and Growth Opportunities

*Eligibility criteria applies

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we “Stand for Something Good.”

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.