Regional Director of Operations - Midwest

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. Join the #ShackFam for hands-on mentorship, training, and growth potential in a fun and inclusive environment.

About the role

Supporting the Midwest and reporting directly to the Regional Vice President, this position will oversee 3–6 markets. The Regional Director of Operations is accountable for meeting profitability and operational performance goals while ensuring Standard Operating Procedures (SOPs) and system compliance in area Shacks. You will work closely with marketing and recruiting to drive guest traffic and build internal talent pipelines to support company growth.

Responsibilities

• Develop strategic and operational plans for assigned market(s), set goals, lead execution, measure results, and identify operational opportunities.
• Place and develop Area Directors to meet growth and performance needs; consult with Area Directors and General Managers to analyze current business and plan future improvements.
• Maintain and strategize management bench strength in preparation for growth; communicate and uphold expectations on deliverable information.
• Lead teams in ensuring compliance with safety, administrative, and legal procedures.
• Own the operational start-up budget for new locations and manage the R&M budget by prioritizing resource needs.
• Plan and coordinate roundtable discussions or conference calls within market(s) to ensure consistency in operational goals, messages, and regional initiatives.
• Ensure open communication and understanding between Home Office disciplines and operations.
• Demonstrate intensity and conviction to address and find solutions for operational shortcomings.

Requirements

• Minimum 6 years of multi-unit restaurant management experience, preferably supporting a global brand.
• Hands-on experience developing training programs and assessing skills.
• Bachelor’s Degree (preferred).
• Travel required.

Skills

• Demonstrated developer of people.
• Proven business acumen.
• Excellent interpersonal communication and presentation skills.
• Self-motivated leader with the ability to solve complex problems.
• Strong planning and organizational skills.
• Ability to create and implement management development plans.
• Proven track record and success managing multiple locations.

Benefits

• Weekly pay and performance bonuses.
• Shake Shack meal discounts.
• Exclusive corporate discounts for travel, electronics, wellness, and leisure activities.
• Medical, dental, and vision insurance.
• Employer-paid life and disability insurance.
• 401k plan with company match.
• Paid time off and parental leave.
• Access to Employee Assistance Program on day one.
• Pre-tax commuter and parking benefits.
• Flexible spending and dependent care accounts.
• Development and growth opportunities (eligibility criteria applies).

Pay

Pay range: $129,570.50 – $219,228.00. The salary paid to a successful applicant will depend on experience, qualifications, business needs, resources, and location.