Regional Director of Operations - MidAtlantic
Position Summary
The Regional Director of Operations leads and supports managers across their region to ensure operational excellence, focusing on service quality, financial performance, cost control, people development, safety, and client satisfaction. This role drives market growth, manages new business opportunities, and strengthens financial reporting, while overseeing the overall strategy and success of assigned locations.
Duties And Responsibilities
Leadership and Oversight: Provide direct leadership and support to all locations and associates within the assigned territory, ensuring operational excellence and alignment with company standards.
Operational Performance: Partner with operations leadership to establish and monitor performance metrics, drive execution, and implement strategies to increase productivity and profitability.
Business Development: Utilize existing marketing materials and sales techniques to solicit new business and develop partnerships, expand services such as valet parking, self-parking, and additional support services within the market.
Financial Management: Oversee operating budgets, including labor and non-labor expenses, while managing financial performance through revenue analysis, P&L reviews, and other financial reports to ensure profitability.
Reporting And Communication: Provide regular written and verbal updates on operational performance to leadership and participate in weekly remote meetings with the operations team.
Guest And Employee Satisfaction: Develop and implement programs that promote exceptional guest experience and enhance employee engagement and satisfaction, contributing to a positive work environment and superior service delivery.
Talent Management: Lead the recruitment and hiring of senior-level managers, while supporting development and growth opportunities for high-potential associates within the territory.
Safety And Risk Management: Ensure all locations operate in compliance with PMC safety standards, regularly reviewing programs designed to reduce workplace injuries and claims.
Strategic Alignment: Collaborate with Human Resources and Executive Leadership to design and implement programs that are market-competitive and support organizational growth, business objectives, and sales strategies.
Company Initiatives: Oversee the successful execution of company initiatives and processes, ensuring consistency, compliance, and alignment with PMC’s strategic goals across all assigned locations.
Travel And Communication: Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership.
Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Competency/Qualifications
Strong Analytical And Problem-Solving Abilities: Must be able to analyze complex revenue and payroll data, identify and correct discrepancies, investigate the root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy.
Education/Experience
Minimum 5 years of multi-site operations management experience in hospitality industry, including experience in guest and/or customer service (Parking and/or Hospitality industry preferred) OR bachelor's degree in business administration or a related discipline, AND a minimum of 3 years of experience in multi-site operations.
Certificates And Licenses
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
No special certifications are necessary for this position.
Work Environment
The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments.
Associates may frequently use computers, communicate via phone, and perform duties in or around corporate office settings.
Physical Demands: Requirements may include extended periods of sitting, standing, walking, and the ability to lift moderate weights when necessary.
Additional Responsibilities
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs.
Attend required staff meetings and complete assigned training modules in a timely manner.
Reimbursement For Work-Related Phone Usage
PMC will reimburse employees for work-related phone usage, following company policy.
Pay Transparency
PMC is committed to pay transparency and equity among all employees and provides an environment where pay transparency and dialogue on compensation are allowed.
EEO Statement
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.