Regional Director of Operations (KY, IL, IN, MO)

About the Role

The Regional Director of Operations (RDO) provides strategic operational leadership to assigned senior living communities, reporting directly to the Divisional Director of Operations. This role drives performance outcomes, strengthens community leadership teams, ensures regulatory compliance, optimizes financial operations, and upholds the organization’s standards for resident experience and service excellence. The RDO serves as a key resource and advisor to Executive Directors, supporting efficient operations, high-quality service delivery, and long-term community success. Frequent weekly travel across assigned communities is required, and the role includes an auto and phone allowance.

Why Work For Cedarhurst

• Meaningful work that makes a difference in the lives of residents and the community
• Access to the St. Louis Home Office, including an on-site gym with new equipment, personal training, group classes, and stretching sessions (for visiting or office-based team members)
• Catered lunches and regular team events at the Home Office
• Auto and phone allowance to support a mobile, travel-based role
• Opportunities to build relationships with residents, families, and team members across multiple communities
• Comprehensive training and opportunities for personal and professional growth
• Commitment to promoting from within and supporting career development
• Competitive benefits package, including:
  • Medical insurance
  • Life insurance
  • Long-term disability coverage
  • 401(k) plan with company match (after one year of service)

Responsibilities

• Assist Executive Directors in assigned communities with development of their management teams, including interviewing, hiring, training, and coaching/counseling.
• Support Executive Directors in meeting or exceeding budgeted occupancy goals by ensuring communities are always tour-ready, completing post-tour follow-ups, and holding the Director of Sales accountable.
• Oversee each community’s satisfaction survey process and partner with Executive Directors to achieve the highest possible satisfaction levels.
• Ensure regulatory compliance and confirm each community remains in compliance with all federal, state, and local regulations.
• Conduct monthly budget variance reviews with each community.
• Review each community’s spend-down sheet/DOMO report at least once weekly and communicate variances and resolutions to the DDO in a timely manner.
• Conduct routine community visits using site visit checklists, with timely follow-up to address deficiencies.
• Oversee open positions in each assigned community, ensuring timely hiring of qualified candidates and monitoring time-to-fill data and turnover rates.
• Conduct onboarding and orientation for new Executive Directors, ensuring a positive and informative experience, with follow-up training as needed.
• Provide leadership consistent with key servant-leadership principles, including effective listening, empathy, awareness, and persuasion.
• Ensure adherence to communication expectations policy for all Executive Directors.
• Educate Executive Directors on using DOMO and related systems to identify opportunities early and implement effective solutions.
• Perform conflict intervention and resolution for customers, families, employees, and other impacted parties while practicing company mission and core values.
• Travel as needed, up to four (4) days per week; overnight travel may be required.
• Other duties as assigned.

Requirements

• Bachelor’s degree in business administration or a related field, OR 9+ years of relevant operational leadership experience.
• Applicable state licensure or certification as required.
• Minimum of five (5) years of senior housing operations experience with proven leadership and organizational skills.
• Experience supervising Executive Directors and providing operational direction across multiple communities.
• Clear knowledge of assisted living, memory care, and independent living regulations in all states within the assigned region.
• Strong understanding of department functions within senior living communities, including housekeeping, resident care, maintenance, dietary, and business office operations.
• Excellent communication and interpersonal skills, with the ability to build relationships and work effectively with older adults.
• Demonstrated experience in staffing, team development, and retention.
• Ability to remain calm in stressful situations, adapt to frequent interruptions, and manage multiple tasks.
• Strong respect for resident rights, confidentiality, and high service standards.
• Exceptional organizational and project-management skills; self-starter with strong attention to detail.
• Strong analytical skills and sound judgment aligned with the company’s mission, values, and safety priorities.
• High level of customer service, hospitality, curiosity, and professionalism when interacting with residents, families, employees, and visitors.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), internet browsers (Chrome, Edge, Internet Explorer), Welcome Home CRM, and electronic medical record platforms.

Working Conditions

• Frequent travel (up to four days per week), including potential overnight travel.
• May need to walk or stand for extended periods and move throughout communities, resident apartments, and other areas.
• Occasional physical requirements, including stooping, kneeling, crouching, crawling, climbing, or balancing.
• Ability to lift up to fifty (50) pounds independently and up to two hundred (200) pounds with assistance.
• Must communicate effectively and identify/interpret written information.
• Required to follow all infection prevention and control protocols, including the use of personal protective equipment (PPE) when necessary.
• Active participation in staff activities to foster teamwork, unity, and morale.
• Commitment to staying current on training and ongoing education initiatives, pursuing self-improvement and continuous learning.
• All offers of employment are contingent upon successful completion of a background check, drug screening, and required health assessments (e.g., TB testing or physical evaluations).