Regional Director of Operations (Healthcare Dining)

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving more than 1,000 hospitals and healthcare systems across the country. With over 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients.

About the role

As a Regional Director of Operations (RDO), you will lead, manage, and inspire a team of Directors, Managers, and other leaders in your region. You will be part of the regional leadership team, providing planning, direction, and guidance to accounts in your territory while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment.

Responsibilities

• Leads, manages, and inspires a diverse team of Director of Dining Services and their teams to provide top-notch service.
• Drives self and team toward building strong relationships with clients at all levels and achieving KPIs (profitability, safety, engagement, etc.).
• Serves on the regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community.
• Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long-term implications.
• Supports RVP in setting cultural tone in the region; meets regularly with the extended team to ensure transparency, understanding, safety, accountability, and alignment.
• Serves as a representative/brand ambassador of the Chartwells team to senior clients in the territory and acts as an escalation point.
• Works with regional team members to ensure the Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.).
• Collaborates with key partners to support regional initiatives.
• Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time.
• Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with a focus on building multi-unit management skills; has a full understanding of all roles in operation.
• Owns the financial results/P&L for the assigned territory and works with the leadership team to ensure accuracy for reporting, forecasting, and budgeting processes.
• Ensures consistent and fair administration of all policies and procedures.
• Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings.

Requirements

• Bachelor’s or master’s degree from an accredited college or university, or eight (8) years of progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution, or other Support Services areas in lieu of a degree.

Qualifications

• Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, and negotiations.
• Proven track record of growing a business and leading teams, along with strong financial acumen.
• Ability to think quickly, analytically, strategically, and accurately.
• Expert client relationship, influencing, listening, and communication (written and verbal) skills.
• Champions an inclusion mindset and is proactive, positive, professional, flexible, and resilient.
• Demonstrates initiative, ownership, multitasking, prioritization, and organization skills.
• Proficient in the use of Microsoft Suite.
• Extensive travel required in this position.

Pay

$140,000

Benefits

• Annual Bonus Potential
• Relocation Assistance Potential
• Medical, Dental, and Vision Insurance
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)