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Jobs · Management · Maryland

Regional Director of Operations - Aviation

The Facilities Group · Millersville, MD · Today
ManagementFull-time

Position Summary

National Aviation Services (NAS), a leading provider of aviation support services to major airlines and airports across the United States, is seeking a highly experienced and strategic Director of Operations to oversee multi-site aviation operations within an assigned region.

Key Responsibilities

  • Operational Leadership and Strategic Execution

  • Provide executive-level leadership and operational oversight across multiple airport locations

  • Develop and implement operational strategies aligned with NAS service delivery standards and organizational objectives

  • Ensure consistent execution of operational procedures, service quality standards, and performance expectations

  • Drive operational efficiency, productivity improvements, and scalable operational models

  • Ensure operational readiness, staffing alignment, and service continuity

Regulatory Compliance and Safety Leadership

  • Ensure full compliance with all applicable regulatory requirements, including FAA, TSA, CBP, DOT, OSHA, and airport authority regulations

  • Promote and maintain a strong safety culture across all operational locations

  • Lead incident investigations and corrective action plans in partnership with Safety and Human Resources Leadership, Workforce Development, and Organizational Effectiveness

  • Lead, coach, and develop Regional Managers, Station Managers, and operational leadership teams

  • Partner with Human Resources to recruit, develop, and retain high-performing operational teams

  • Drive employee engagement, retention, and leadership development initiatives

  • Foster a culture of accountability, safety, operational excellence, and continuous improvement

Client and Stakeholder Management

  • Serve as the primary senior operational liaison with airline customers, airport authorities, and regulatory agencies

  • Conduct regular operational reviews, site visits, and customer performance meetings

  • Address service issues, audit findings, and operational escalations promptly and effectively

  • Support contract retention, service expansion, and operational growth initiatives

Financial and Business Management

  • Oversee regional operational budgets, financial performance, and profit and loss accountability

  • Monitor labor utilization, staffing models, and operational cost controls

  • Partner with Finance to develop forecasts, budgets, and operational plans

  • Identify operational efficiencies and cost improvement opportunities

  • Support contract pricing, renewals, and operational planning

Quality Assurance and Continuous Improvement

  • Monitor operational KPIs, service performance metrics, and audit results

  • Lead process improvement initiatives and operational optimization efforts

  • Ensure compliance with NAS operational, safety, and quality standards

Minimum Qualifications

  • Education and Experience:

  • Bachelor’s degree in Aviation Management, Business Administration, Operations Management, or related field preferred

  • Minimum of 7–10 years of progressive leadership experience in aviation services, airport operations, or related field

  • Demonstrated experience managing multi-site airport operations

  • Proven success leading large, diverse operational teams

  • Strong experience managing aviation regulatory compliance

  • Knowledge, Skills, And Abilities:

  • Expert knowledge of FAA, TSA, CBP, OSHA, and DOT regulations

  • Strong leadership, organizational, and operational management skills

  • Proven ability to manage complex, fast-paced aviation environments

  • Excellent communication, problem-solving, and decision-making skills

  • Strong financial acumen and operational budgeting experience

  • Ability to influence, lead, and drive operational performance

Work Environment And Requirements

  • Frequent travel required (70–80%) to airport locations within assigned region

  • Work in airport operational environments, including secure areas and aircraft ramp locations

  • Ability to obtain and maintain airport security clearance and SIDA badge

  • Ability to work in fast-paced, dynamic aviation environments

Why Join National Aviation Services (NAS)?

National Aviation Services is a recognized leader in aviation support services, partnering with major airlines across the United States. NAS is committed to operational excellence, safety leadership, and delivering superior service to our airline partners. Joining NAS Provides The Opportunity To Lead large-scale aviation operations across multiple airportsInfluence operational strategy and organizational performanceWork alongside experienced aviation and executive leadership teamsContribute to a growing, industry-leading aviation services organizationAdvance your career in executive aviation operations leadership

Equal Opportunity Employer

National Aviation Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees.

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