regional director - Michigan
Starbucks · Michigan, United States · 1 mo ago
Customer ServiceFull-time
Job Scope
Annual Managed Expenses: $1-5 M
Annual Sales: $51-150 M
Direct Reports: 11-15
Leadership Competencies
- Setting Direction: Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, ensures department strategies are aligned with company strategies.
- Creating the Environment: Develops a positive, respectful, productive and professional work environment.
- Building and Maintaining Relationships: Establishes positive connections with others so as to facilitate the attainment of business results.
- Developing for the Future: Continuously develops the competencies of both self and others.
- Organizational Savvy: Understands and effectively leverages the organization to accomplish business and unit goals.
Core Competencies
- Customer Focus: Delivers legendary service that meets and exceeds all customers' expectations.
- Ethics and Integrity: Adheres to Starbucks values, beliefs and principles during good and bad times.
- Composure: Remains calm, maintains perspective and responds in a professional manner when faced with tough situations.
- Personal Learning: Takes personal responsibility for the continuous learning of new knowledge, skills and experiences.
- Dealing with Ambiguity: Able to successfully function during times of uncertainty and changing priorities.
- Decision-Making: Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment.
- Interpersonal Savvy: Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks.
- Results Oriented: Gets results and achieves goals.
Required Knowledge, Skills And Abilities
- Ability to communicate clearly and concisely, both orally and in writing
- Planning and organizational project management skills
- Ability to apply sound business principles and practices to project management and change management processes
- Basic skills in Microsoft Word, Excel and PowerPoint
Job Scope
Annual Managed Expenses: $1-5 M
Annual Sales: $51-150 M
Direct Reports: 11-15
Qualifications
Required past retail leadership experience
Benefits
Equal Opportunity Employer
Pay
Salary range TBD
Schedule
Full-time position