Regional Director, Human Resources

About the Role

VI Resorts by Westgate Corporate (Bellevue, WA) – The headquarters of VI Resorts by Westgate serves as the administrative home of the VI Resorts vacation club, North America's largest owner-controlled timeshare and vacation club, supporting the Owners by offering convenient access to Pacific Northwest business and travel resources. The VI Resorts corporate office supports the operations, member services and club experience that underlie all VI Resorts stays. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Responsibilities

• Develop and execute regional HR strategies that align with and support the Company's operational goals.
• Serve as a trusted advisor to assigned leadership teams on all facets of human resources.
• Partner with leadership to drive Team Member engagement, retention, and service excellence.
• Drive succession planning across resort and sales operations so leadership depth keeps pace with growth.
• Partner with Talent Acquisition on recruitment, selection, and onboarding processes to attract and retain top talent.
• Partner with Learning & Development to support training initiatives, including creating and delivering training on HR-related topics.
• Supervise and provide development and guidance to assigned direct reports within the HR Team.
• Coach General Managers, Sales leaders, and department managers on team performance, decision making and leadership behavior.
• Develop regional HR Team, raising the function's credibility and standard of service.
• Ensure compliance with all federal, state, and local employment laws and company policies.
• Provide guidance on complex Team Member relations issues including investigations, workers compensation, ADA, and leave of absence matters.
• Evaluate situations and make recommendations for employment actions, including appropriate levels of disciplinary action.
• Partner with other Westgate departments including but not limited to Security and Risk Management on Team Member matters and investigations.
• Promote a positive and respectful work environment consistent with company policies and procedures.
• Drive the annual performance evaluation and merit process within assigned region.
• Partner with corporate HR to review compensation and maintain competitive and compliant pay practices.
• Analyze people data, such as turnover and make informed recommendations to business leaders.
• Maintain HR dashboards and workforce analytics that give operating leaders a current view of headcount, turnover, time to fill, and labor cost.
• Drive initiatives that foster a culture of recognition, accountability, and service excellence.
• Lead Team Member communication strategies and engagement surveys.
• Direct regional HR meetings and participate in corporate HR projects as needed.
• Partner with the Westgate Foundation, and community organizations to support charitable campaigns and events.
• Other duties as assigned.

Qualifications

• Minimum of 10 years of progressive Human Resources Management experience, including 5+ years in a regional or multi-unit leadership role.
• Experience supporting multi-site, matrixed, or geographically dispersed teams.
• Prior experience in the hospitality industry, timeshare, hotels, resorts, or related service sector strongly preferred.
• Bachelor's degree in Human Resources Management or equivalent combination of education and Human Resources experience required.
• PHR, SPHR, SHRM-CP certification is a plus.

Skills & Knowledge

• Strong verbal and written communication skills with the ability to effectively communicate with Team Members and leaders at all levels of the organization.
• Thorough knowledge of federal, state, and local employment laws and HR compliance requirements.
• Ability to influence decision-making, provide consultative HR guidance, and develop effective partnerships with assigned leadership teams.
• Demonstrated ability to support, cultivate, and maintain a positive workplace culture.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs in a fast-paced environment.
• Skilled in conflict resolution, organizational development, and change management.
• Proficiency with HRIS systems, Microsoft Office Suite, and data analysis tools.
• Bilingual (English & Spanish) a plus.

Travel

Up to 25% including local travel and overnight travel within assigned region.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact