Regional Director Florida Blue Centers

Key Responsibilities

• Execute strategic plans and develop strategic responses to member, competitor, and market changes through; broad retail knowledge, anticipating industry trends and customer needs, and building market leading alternative solutions.
• Drive brand relevance across the communities Florida Blue serves through; intimate member knowledge, consumer understanding, the consistent delivery of value-add products and services, and by recognition as a “trusted advisor” in all service experiences.
• Provide leadership, support, coaching, operational guidance, and direction for Retail Center Managers so as to drive business objectives and the achievement of planned outcomes.
• Continuously identify, plan, and execute areas of improvement to ensure retail center processes are: consumer centric, meeting the needs and exceeding the expectations of our members, delivering on Florida Blue’s Brand Promise, continuously up to date, operating efficiently, and providing superior service.
• Partner with Center Leaders and corporate leadership to continuously communicate the company’s retail vision and performance expectations.
• Lead and manage in a manner that advances, and is aligned with, Florida Blue’s Mission, Vision, and Corporate Values; ensure Retail Center Teams are accountable for maintaining a consumer and member centric culture.
• Collaboratively drive consumer engagement, member loyalty, and business growth at a time when the retail centers will evolve into a significant service, education, and sales channel for Florida Blue.
• Serve as a Florida Blue “Brand Ambassador” at all time within the communities we serve; continuously develop insights into the needs and perspectives of consumers and collaboratively drive these insights throughout Florida Blue for the benefit of the business.
• Provide innovation and forward-thinking, in collaboration with retail organizational leadership, to help drive the design, development and implementation for “next-phase” of Florida Blue’s retail strategy.
• Continuously advance Florida Blue as a great place to work – while ensuring employee engagement, employee satisfaction and the development of “bench strength”.
• Ensure operational processes and practices are effectively managed so that Retail Center operations, programs, and standard operating procedures are consistently aligned with Florida Blue’s business goals and objectives.
• Ensure, in collaboration with Human Resources, the development and proactive implementation of consistent sourcing, staffing, and training programs and processes for retail center managers and teams.

Key Requirements

• 7+ years' related work experience in financial services, insurance, or health insurance
• 5+ years' direct supervisory/management experience
• Related Bachelor’s degree or additional related equivalent work experience
• State of Florida 2-40 license or ability to obtain within 90 Days
• Demonstrated ability to work in a collaborative and team-based environment
• Demonstrated experience as an engaging, hands-on business leader who possesses strong business acumen and a professional track record for driving continuous improvement and operational excellence
• Demonstrated cultural competence (awareness, attitude, knowledge, willingness, and skills to work effectively with a culturally and demographically diverse population)
• High skillful at establishing and sustaining strong interpersonal relationships within, and beyond, your team and the GuideWell Enterprise
• Exceptional verbal and written communication skills
• Ability and willingness to travel
• Bilingual – English/ Spanish
• Preferred Master’s degree
• Health insurance related experience
• General Physical Demands

Pay

Typical Annualized Hiring Range: $126,000 - $157,500

Schedule

Not specified