Regional Director, Field Operations - Chicago IL
About the role
Position Summary: The Regional Director, Field Operations provides leadership and operational oversight for an assigned region. This role is accountable for store performance, financial results, Store Leader development, operational standards, and consistent execution of company priorities. The Regional Director leads through regular field presence, coaching, performance management, cross-functional partnership, and disciplined follow-through to deliver strong business results and exceptional guest experiences.
Leadership Expectations: Successful Regional Directors develop strong leaders, build trusted relationships, demonstrate accountability, use sound business judgment, and maintain meaningful field presence. They balance operational and financial performance with exceptional guest experiences and strong partner relationships.
Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Regional Director may be required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The Regional Director must occasionally lift and/or move up to 25 pounds.
Responsibilities
- Lead, coach, and develop Store Leaders across multiple locations, including performance management, talent development, succession planning, and recognition.
- Translate company and business priorities into clear regional plans, expectations,