Regional Director Critical Infrastructure - ATL

About the role

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank’s managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

Responsibilities

• Manages a group of individuals responsible for maintenance in their assigned regions.
• Responsible for all contract bidding, awarding and managing of all vendors within the maintenance program.
• Ensures that all preventive maintenance is performed on all data center infrastructure systems at the various facilities in the designated region to satisfy company compliance requirements.
• Responsible for yearly budgets for all maintenance throughout the specified regional DataBank facilities and managing to the budget.
• Provides day-to-day management and/or operating oversight of the company maintenance department.
• Develops and implements plans targeted to promote the growth and enhancement of DataBank maintenance department functions and services.
• Works with DataBank management team to ensure safe and efficient company operations.
• Assesses incidents, complaints (customer complaints, suggestions, concerns, department staffing, etc.) for the purpose of resolving or recommending a resolution to the situation.
• Collaborates with internal and external personnel (e.g., other administrators, public agencies, vendors, etc.) for the purpose of implementing and/or maintaining services and programs.
• Directs department maintenance operations for the purpose of providing services within established time frames and in compliance with related requirements.
• Facilitates and/or participates in meetings and workshops, etc. for the purpose of identifying issues, developing recommendations, supporting other staff.
• Performs personnel functions (e.g., interviewing, evaluating, supervising, counseling, disciplining, directing, training, etc.) for the purpose of maintaining adequate staffing, enhancing productivity of personnel and achieving department objectives within budget.
• Recommends policies, procedures and/or actions related to DataBank maintenance department for the purpose of providing direction for meeting the Company’s goals and objectives.
• Responds to emergency situations during and after standard hours for the purpose of resolving immediate safety and/or network concerns.
• Responsible for all Break/Replace capital submissions and implementation supporting any DataBank maintenance-related infrastructure failures, improvements, life cycle changes, enhancements under specific monetary guidelines. Levels of engagement identified by Vice President of department.
• Responsible for all expense-related submissions related to repair orders identified within the maintenance programs.
• Responsible for all DataBank change control submissions as they relate to upcoming maintenance activities, identifying and approving written Methods of Procedure (MOP) related to the upcoming activity submitted for approval.
• Assures all activity adheres to DataBank standards and is in compliance per Risk management criteria.
• Manages annual budgets as defined annually with Vice President and CFO of DataBank.
• Responsible for managing all maintenance activity with the current ChekHub maintenance tool used.
• Ensures that all maintenance documentation is tracked at the individual equipment level to ensure past repairs are proven adequate for such equipment.
• Looks across all infrastructure from an end-of-life perspective, analyzing risk to the company and making recommendations on replacement of equipment.
• Sets up adequate training of all systems within the facility for maintenance personnel as well as data center technicians.
• Works across the team to reduce costs out of the maintenance program at the national level by engaging national vendors/suppliers wherever possible.
• Performs additional duties as assigned.

Qualifications

• 10+ years working in data center environment.
• Well-versed in data center electrical/mechanical infrastructure systems (Generators, UPS, Transformers, Distribution, Chillers, HVAC systems, Fire Protection Systems, etc.).
• Functional knowledge of HVAC, Fire Alarm, BMS, electrical systems, etc.
• Excellent verbal and written communication skills.
• Certification/Formal Training in electrical, preferred.

Benefits

• Excellent benefits including health, dental, vision, 401(k), disability and life insurance.
• Fitness membership discounts.
• Generous paid time off policy including paid parental leave.
• Relocation package options.