Regional Director

About the Role

The Regional Director works with Residential Program Directors and PCMH Administration to maintain the Residential Programs within the division. This role ensures all residential programs comply with regulatory standards set by the NYS Office of Mental Health, NYC Department of Health and Mental Hygiene, NYC Department of Homeless Services, and/or the United States Department of Housing and Development. The Regional Director fosters empowerment of Program Directors and provides leadership through management by inclusion, overseeing clinical, operational, and financial functions of the residential programs.

Responsibilities

• Assists the Deputy Vice President of Residential Operations in overseeing residential programs and buildings.
• Directly supervises Program Directors as assigned and serves as a consultant to all managers 24 hours a day.
• Conducts individual supervision with Program Directors on a weekly basis or as needed.
• Monitors compliance with all applicable safety codes and regulatory requirements.
• Ensures compliance at each site through review of Administrative Binders, Charts, and Logs.
• Prepares each site for external reviews and is present for the review process.
• Conducts and participates in resident case conferences.
• Reviews and responds to resident complaints and grievances.
• Reviews Residential Incident Reporting, including OMH and DHS reports.
• Conducts Special Investigations as needed.
• Reviews admissions and discharges for each residence.
• Assists with housing court cases and 595 Administrative Discharges, where applicable.
• Assists with preparation of reports required by regulatory agencies and participates in the start-up of new residential programs.
• Assists with financial planning and purchasing.
• Reviews all purchase orders, petty cash, and resident arrears.
• Supervises Per Diem Staff and tracks Per Diem usage.
• Facilitates quarterly Per Diem Meetings.
• Reviews hiring documentation and assists with the hiring process as needed.
• Represents the agency in conferences and meetings.
• Serves as a liaison between the agency and the community and regulatory agencies.
• Assists with the development of educational and training needs for the Residential Division.
• Coordinates services and resources for residential programs by working closely with PCMH administrators.
• Serves as interim Program Director when managerial vacancies occur.
• Keeps PCMH Administrators aware of significant events within the Residential Division.
• Ensures compliance with LIHTC regulatory requirements, including working with residents to obtain required documentation, where applicable.
• Performs other duties consistent with the goals and objectives of the programs, as assigned by the Deputy Vice President of Residential Operations.

Requirements

Knowledge

• Paycom
• RealPage
• Microsoft Office
• Foothold
• LIHTC Compliance (where applicable)
• NYS OMH Licensed Housing Regulations, NYS OMH Supported Housing Guidelines, and/or NYC DOHMH Standards

Skills and Abilities

• Excellent oral and written communication skills
• Excellent organizational and planning skills
• Excellent judgment
• Basic math skills
• Ability to work proactively
• Problem-solving skills
• Critical thinking
• Strategic thinking
• Effective time management
• Ability to manage and minimize agency risk
• Ability to engage resident population
• Ability to appropriately assess and respond to crises
• Ability to appropriately assess and respond to systems issues
• Flexibility, creativity, and initiative
• Ability to handle multiple tasks and shift between responsibilities
• Ability to teach, train, and supervise others in a supervisory capacity
• Ability to work effectively with others and demonstrate conflict resolution skills

Qualifications

• Minimum of a Master’s Degree in a Mental Health discipline or related field is required.
• Minimum five (5) years of management experience in the mental health field.
• Computer literate with knowledge of Microsoft Office, spreadsheets, and publishing software.