Regional Director

Regional Director for Community & Lifestyle, working with senior leadership to meet company objectives and provide leadership while upholding the company’s mission and vision.

Responsibilities

• Ensure subordinate Community Association Managers fulfill all obligations outlined in their position guides.
• Conduct regular meetings with managers to assess needs and provide informal and formal feedback.
• Orient new managers to their roles and responsibilities.
• Review monthly reports for conformance to standards; adjust commission payments based on the criteria of the commission plan.
• Spot-check the accuracy of monthly reports.
• Ensure managers promote training for Board Members on their roles and responsibilities.
• Maintain regular contact with Boards (in-person or by phone) to gauge satisfaction with the manager.
• Monitor and address risks of Associations leaving FirstService Residential; develop action plans to resolve issues and inform the VP.
• Conduct formal performance evaluations for all subordinate employees as per company policy.
• Ensure managers remain current on continuing education and maintain qualifications.
• Act as a resource for managers, providing timely advice and guidance, with special attention to provisional managers.
• Review and approve all mass mailings from managers, including newsletters, agendas, and official notices.
• Develop managers’ competence to prepare for potential promotions.
• Attend Board meetings as needed for evaluations, provisional training, and oversight.
• Assist the Transition Coordinator in onboarding new accounts successfully, focusing on standard verbiage and info center questions.
• Communicate regularly with the VP on ideas, concerns, and proactive client responses, including submission for the critical watch list report.
• Participate in business development activities, including local trade shows and CAI events.
• Network with vendors to solicit new business opportunities.
• Attend prospective client meetings as scheduled by the VP.
• Perform all other duties as assigned.

Requirements

• Three to five years of multi-site management in a Regional or District Manager role.
• Proven ability to develop relationships with internal and external customers.
• Experience setting articulate goals and implementing action/improvement plans (e.g., OKRs, SMART, Nine Box, or similar platforms).
• Ability to manage complexity and work through diverse workplace problems regularly.
• Proficiency in analyzing financial reports to make business decisions related to profitability and margin.
• Proven track record in developing strategies and tactics that positively impact associates and customers.
• Customer-centric focus with behaviors that foster outstanding customer loyalty.
• Availability to travel within the assigned region as needed.
• Bachelor’s degree in business or a related field preferred; high school diploma or equivalent required.
• Ten years of progressive leadership in the HOA or hospitality industry.
• High-level demonstrated leadership skills.
• HOA experience preferred.
• Previous experience working with home builders/developers preferred.
• Previous management experience over personnel required.
• Excellent computer, communication, and organizational skills.
• Self-motivated and able to work as part of a team.
• Strong attention to detail.
• Must have use of a personal vehicle for business purposes, adequate automobile insurance, and a valid driver’s license.
• Ability to “walk” communities as necessary.

Skills

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to work well under pressure and deadlines, prioritize time effectively, and work independently.
• Creative problem-solving and decision-making skills.
• High level of client association satisfaction, evidenced by minimal loss of associations due to non-compliance.
• Regular contact with managers (at least weekly).
• Successful orientation of new managers, with a high success rate in completing probationary periods.
• Review and adjustment of monthly reports, with evidence of spot-checks for validity.
• Regular training for Board members, with no valid complaints about learning opportunities.
• Regular contact with Boards and evidence of actions taken based on feedback.
• Loss of associations due to non-compliance under 2%, with evidence of proactive problem-solving and prevention plans.
• Completion of performance evaluations according to company timelines and guidelines.
• Positive input into complex and controversial issues faced by managers.
• High success rate of provisional managers achieving full status.
• All mailings meet necessary requirements.
• Evidence of career development for subordinate managers, with at least two identified for increased responsibilities.

Physical Requirements

• Performance of duties may require working both indoors and outdoors.
• Indoor work environment includes controlled temperature and fluorescent lighting.
• Outdoor work may expose the employee to elements such as wind, rain, cold, and extreme heat.
• Consistent and regular attendance required.
• Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
• Hours may exceed normal office hours, including evenings, holidays, and weekends, based on business needs.

Pay

$105,000–$120,000 annual base salary, plus eligibility for up to an 18% annual bonus. The salary offered will be commensurate with experience, education, and specific job responsibilities. For positions at a client's property, salary may also be based on the client’s directive.

Schedule

Full-time position, Monday through Friday, 8:00 a.m. – 5:00 p.m. Schedule is subject to change based on business needs, including evenings, holidays, and some weekends.

Benefits

• Competitive salaries.
• Top-tier medical and dental benefits.
• Retirement benefits.
• Career training and support for continued professional development.

About Us

FirstService Residential transforms property management by providing professional association management services to over 9,000 residential communities across the United States and Canada. Recognized as a Great Place to Work, we foster a positive and inclusive workplace culture. Our 19,000 associates benefit from competitive salaries, comprehensive benefits, and opportunities for career growth and development.