Regional Depot Manager

Job Summary

Responsible for overseeing the warehousing operations and supervising the warehouse managers across the assigned region.

Job Duties and Responsibilities

• Directly supervises 4-5 Depot Managers within a Region.
• Indirectly supervises 40+ employees within the Depots.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Directing, coordinating, managing, and controlling the following within the assigned facilities:
• Provides leadership and manages supervisors across multiple facilities to meet and exceed business goals, customer service, productivity, and quality.
• Works with and mentors supervisors in assigned region to develop leadership skills and build an environment that supports world-class customer service and satisfaction.
• All activities related to the efficient processing of inbound and outbound freight and maintaining daily operations and timely order processing.
• Prioritize, schedule, and expedite work orders and communicate the information to team members at the beginning of each day and throughout the day; ensure inventory, components and consumables are available for the work to be performed.
• Leverage resources and coordinate with staff to ensure work is appropriately distributed to meet our shipping commitments.
• Ensure all orders are of the highest quality and completed on-time; ensure properly scheduling of deliveries and customer satisfaction.
• Oversee all Inventory Management activities as needed including cycle counting, bin programs, general inventory maintenance and annual physical inventory.
• Respond to customer or vendor questions to resolve potential issues regarding distribution services.
• Participate in the development and implementation of service and productivity improvement initiatives to increase customer satisfaction and improve operating expense.
• Establish and maintain effective relationships with Outside Sales, Operations, Purchasing, Accounting, Integrated Supply and other corporate departments.
• Maintain employee morale while servicing customer at economical cost; supports branch sales plan for growth and margin improvement.
• Monitor and review employee performance to operational metrics, order processing and service level reporting; conduct performance appraisals and promote career development.
• Ensure that progressive coaching and counseling concepts are conducted according to established policies and procedures.
• Handling customer interactions, questions and concerns via phone, e-mail and mail, on occasion, to ensure customer retention and satisfaction.
• Support timekeeping and scheduling for local and regional branch employees
• Analyze reports to identify potential operational deficiencies and take corrective actions.
• Maintain branch facility, safety standards, warehouse, and office equipment.
• Traveling: 50% plus required

Job Qualifications

• Bachelor's Degree (BA) from four-year college or university, or over five years of related experience and/or training, or equivalent combination of education and experience.
• 2 years of automation knowledge and experience
• Microsoft office products proficiency - heavy excel
• Understanding of KPIs, PNL and overall OPEX

Job Competencies

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Physical Demands and Work Environment

• Work is performed indoors in a manufacturing setting with regular exposure to cold, heat, noise, and moving machines/equipment.
• Must be able to lift to 10 lbs, push and pull up to 12 lbs, lift, stand and carry consistently, have proper hearing, vision and speech capabilities.
• Can wear Personal Protective Equipment (PPE) (Hearing protection, safety glasses, goggles, or shields).