Regional Delivery Manager - Northeast - CT, NY, NJ
About the role
Bring your logistics expertise, leadership skills, and customer focus to Bob’s Discount Furniture! As Regional Delivery Manager, you’ll oversee a portfolio of third-party logistics carriers (3PLs) and support assigned market stores, driving operational excellence, customer satisfaction, and financial performance in “The Bob’s Way.” You’ll collaborate with Store Operations, DC Operations, Inventory Control, and other teams to oversee up to 100 daily delivery routes and the successful delivery of up to 1,250 customer orders each day. This role provides indirect leadership to 3PL depot managers and regional delivery teams and has no direct reports. This field-based position combines regular depot and store visits, virtual collaboration, and office-based strategic planning. We are targeting candidates based in NY, NJ or CT. The schedule is Tuesday through Saturday, with occasional Monday work based on volume needs. National travel of up to 50% is required.
Responsibilities
- Partner with internal stakeholders and 3PL providers to improve service, reduce costs, and increase routing efficiency.
- Monitor regional sales, delivery success, and customer satisfaction KPIs, using data to identify opportunities and implement improvements.
- Strengthen depot and store delivery performance through carrier performance management, depot audits, and customer experience initiatives.
- Lead strategic projects, including depot openings and closures and store delivery support.
- Collaborate across departments to align strategy and execution.
- Conduct weekly carrier meetings and regular site inspections to support compliance, accountability, and continuous improvement.