Regional Customer Service Manager/Admin Supervisor

Responsibilities

• Implements and supports management information system (MIS) for warehouse and office operating systems.
• Distribute procedures and ensures proper training for appropriate personnel after initial customer account procedures have been identified.
• Ensures that accurate physical inventories and reconciliations are completed on a timely manner.
• Maintains important legal and customer documents including building lease and customer files at the regional level.
• Develops and coordinates special events within the region.
• Reviews regional aged accounts receivables. Initiates sales calls at discretion of Regional Vice President on administrative concerns with accounts.
• Covers theft and injuries within the region.
• Produces reports including weekly Flash, P&L review.
• Affords assistance in corporate and facility manual audits to ensure facility compliance.
• Affords assistance on projects as directed by Regional Vice President.

Qualifications

• High School Diploma required, Associates Degree preferred.
• At least 10 years of Manager/Supervision experience.
• Management of a Customer Service Department experience in Distribution/fulfillment center, preferred.
• Computer applications using MS Office based software.
• Must be flexible in adapting to changing environments.
• Works within confidentiality nature of role.
• KRONOS, payroll system experience.
• Human resources experience preferred.
• Rely on experience and judgment to plan and accomplish goals.
• Excellent analytical and mathematical skills.
• Excellent oral and written communication skills.
• Bi-lingual (Spanish) is preferred, not required.

Other Conditions

• Exposure to minimum noise levels, lighting.
• Walking in the facility and around area with some frequency; facilities are over a quarter mile in length.
• Able to access all areas of building without limitations.
• Able to work irregular or extended hours including nights, weekends and holidays as needed by the customer.

Pay & Benefits

The base salary range for this position is $80,000.00 - $95,000.00. This position is also eligible for an annual discretionary bonus, targeted at 3%. Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.