Regional Collection Specialist

Responsibilities

• Manage and resolve Epic work queues to improve claim processing efficiency and accelerate reimbursement.
• Analyze Explanation of Benefits (EOBs) and take appropriate action, including claim follow-up with payers and confirmation of patient financial responsibility.
• Maintain accurate and timely account documentation to ensure alignment and communication between offices and the ROC.
• Deliver structured coaching and training to Operations Managers (OMs) and Healthcare Coordinators (HCs) via 1:1 sessions and group forums.
• Conduct monthly regional reviews with OMs and focus offices to assess collection drivers, workflows, and claim follow-up practices.
• Present insights and updates during OM/DM meetings and Regional MOFRs, as requested.
• Provide monthly trend analysis and actionable recommendations to Regional Leadership to drive performance improvement and profitability.
• Utilize reporting tools and operational data to identify gaps and prioritize high-impact improvement opportunities.
• Participate in ROC-led and cross-functional meetings to ensure alignment on priorities and initiatives.
• Partner with Revenue Analysts to evaluate trends, address operational gaps, and maximize collectible revenue across assigned regions.
• Ensures compliance with all policies and standards, as well as state, federal and other regulatory bodies.

Qualifications

• H.S. Diploma or General Education Degree (GED)
• 3+ years of related experience.
• Preferred Bachelor’s Degree in Arts/Sciences (BA/BS) in related field from an accredited college or university.
• 3+ years of related experience in the dental field.
• Prior experience as a claims auditor within a group practice environment.
• EPIC experience.
• Knowledge/Skills/Abilities:
• Self-motivated, dependable, and customer-focused, with the ability to work independently and collaboratively.
• Strong organizational skills with the ability to perform in a fast-paced environment.
• Effective communicator with the ability to influence stakeholders across all levels.
• Demonstrates analytical thinking, sound judgment, and problem-solving capability.
• Proven ability to identify skill gaps and deliver impactful training and coaching.
• Proficiency in Microsoft Office (Word, Excel) and data entry systems.
• Ability to interpret EOBs, operational documentation, and regulatory requirements.
• Strong numerical proficiency, including percentages, ratios, and trend analysis.
• Ability to prioritize, multitask, and manage competing priorities with limited direction.
• Detail-oriented, process-driven, and results-focused, with a continuous improvement mindset.
• Adheres to all safety protocols, including proper PPE usage, in environments involving potential hazards.
• Maintain an appropriate professional appearance and demeanor in accordance with Company policy.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

• $68,640.00 - $88,000.00 / Annually