Regional Client Care Manager

Job Overview

As a Regional Client Care Manager, you will lead efforts to build and maintain a volunteer-led team providing comfort, care, and direct assistance to families following disasters both locally and nationally. This position will serve as the region's point of reference for executing disaster cycle services programs and ensuring consistent and equitable responses to fires and other incidents.

Key Responsibilities

• Empower Volunteers: Lead and support a diverse volunteer team implementing disaster cycle services activities within the assigned geographic area or specific functional activities within the region.
• Lead the Program: Implement disaster cycle services activities within the assigned geographic area or specific functional activities within the region.
• Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, representative of the communities they serve, both culturally and linguistically.
• Cultivate and Develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery.
• Engage Community: Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
• Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
• Ready to Respond: Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.

Minimum Qualifications

• Education: Bachelor's degree required, or equivalent combination of education and related experience required.
• Experience: Minimum 5 years of experience of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
• Travel: Travel may be required.

Required Skills And Abilities

• Demonstrated ability to coach/mentor to accomplish work through team leaders.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
• Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work outside of regular duty hours including nights and weekends.

Physical Requirements

• Sit, use hands to handle or feel, talk or hear, reach with hands and arms, frequently lift and/or move up to 15 pounds, occasionally lift and/or move up to 30 pounds, work in a small cubicle, and sit at a computer terminal for an extended period of time.