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Jobs · Finance · Texas

Regional Banker/Teller McAllen Main 10th Street

PNC · McAllen, TX · 1 wk ago
On-siteFinanceFull-time

About the role

This position, within PNC's Retail Branch Banking Network, is based in McAllen Main 10th Street, TX to support multiple branches in PNC's Upper Valley-McAllen/ Weslaco Retail Market.

Responsibilities

  • Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet.
  • Participates in proactive sales and service activities and identifies referral opportunities.
  • Collaborates with ecosystem partners to grow customer's share of wallet.
  • Positions PNC solutions to drive new revenue and customer loyalty.
  • Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
  • Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
  • Leverages ecosystem partnerships to acquire, expand and retain relationships.
  • Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
  • Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
  • Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
  • Demonstrates a heightened scrutiny to identify and avoid loss.
  • Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Qualifications

  • Accountability
  • Banking
  • Client Loyalty
  • Customer Experience (CX)
  • Customer Service
  • Identifying Opportunities
  • Leveraging Technology
  • Proactive Sales

Preferred Skills

  • Banking Products
  • Digital Awareness
  • Effective Communications
  • Managing Multiple Priorities
  • Matrix Management
  • Problem Solving
  • Selling
  • Understanding Customer Needs

Work Experience

  • Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
  • Typically requires 1+ years of related experience.
  • In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Required Certifications

No

Benefits

PNC offers a comprehensive range of benefits to meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

  • medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options;
  • employee and spouse/child life insurance;
  • short and long-term disability protection;
  • 401(k) with PNC match, pension and stock purchase plans;
  • dependent care reimbursement account;
  • back-up child/elder care;
  • adoption, surrogacy, and doula reimbursement;
  • educational assistance, including select programs fully paid;
  • a robust wellness program with financial incentives.

Disability Accommodations

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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