Regional Banker-Teller

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success.

About the role

As a Regional Banker-Teller within PNC's Retail Branch organization, you will be based in Columbia, Maryland. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Manage the customer experience by identifying opportunities to improve financial wellbeing and create loyalty while increasing share of wallet.
• Participate in proactive sales and service activities through various customer interactions, identifying referral opportunities.
• Collaborate with ecosystem partners to grow customer share of wallet and position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement to elevate client loyalty.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships to acquire, expand, and retain relationships.
• Create customer loyalty and grow share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to identify and avoid loss.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

PNC employees are expected to be customer-focused, knowledgeable of values and practices that align customer needs with business decisions, and able to create customized customer solutions. Employees must also assess and manage risks associated with business objectives to adhere to PNC’s Enterprise Risk Management Framework.

Requirements

• 1+ years of related experience (roles at this level typically do not require a university/college degree).
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Pay

Base Salary: $37,125.00 – $61,875.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible, with payment based on company, business, and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, depending on eligibility. Options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year (unless otherwise required by law).
  • Between 15 to 25 vacation days each year, depending on career level and years of service.

Benefits for full-time and part-time employees may vary. For more information, visit pncthrive.com.