Regional Banker/Teller

About the role

The role of a Regional Banker/Teller within PNC's Retail organization involves managing customer interactions to enhance financial wellbeing, increase customer loyalty, and drive new revenue.

Responsibilities

• Identify opportunities to improve customer financial wellbeing and create loyalty.
• Participate in proactive sales and service activities, identifying referral opportunities.
• Collaborate with ecosystem partners to grow customer share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through various interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.
• Elevate client loyalty and grow customer share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to policies and procedures, demonstrating sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Preferred skills include accountability, banking, client loyalty, customer experience (CX), customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
• Roles at this level typically do not require a university/college degree, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Benefits

PNC offers a comprehensive range of benefits to meet your needs now and in the future. These benefits include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. In addition, PNC provides paid time off such as maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, between 15 to 25 vacation days, and years of service.