Regional Air Import Gateway Manager

Key Responsibilities

• Point of contact for OPS and Service Quality related issues (e.g. customer complaints / escalations, exception management, shipment irregularities, service recovery, etc.)
• Supports local process enhancements and ensures compliance of global improvement initiatives and standard procedures.
• Contributes to country air freight product agenda and projects/initiatives.
• Supports execution of Gross Profit Improvement Program in country.
• Communicate implications of regional and country airfreight policies/guidelines and support training with stations and gateways.
• Support business development and tactical opportunity conversion by providing operational expertise and ensuring operational customer requirements are met.
• Develops and drives implementation of new solutions/services incl. sector specific solutions.
• Supports Spot Quote Pricing strategy.
• Supports and drives compliance to KPIs, with special focus on timely responding to requests.
• Ensures adherence to guidelines and standards established by Pricing group.
• Supports and drives adherence to usage of tools and sources as defined by Pricing group.
• Drives cargo optimization in air/cartage vendors.
• Aids in airline relationship building, and local rate negotiation.
• Enables and facilitates efficient service delivery than meets or exceeds customer expectations.
• Coordinate with AFR colleagues to ensure prompt issue resolution.
• Contribute to ensure achievement of business growth, revenue & profitability.
• Ensure compliance of stations & gateways with global and regional airfreight policies and guidelines.
• Ensure compliance of stations & gateways with customer SOPs.
• Contributes to lessons learnt.
• Ability to influence decisions/actions by providing value-added feedback into the organization/function and country management.

Required Skills/Knowledge

• Minimum 7 years professional experience in freight forwarding airfreight operations (i.e. handling, documentation, clearance) preferred.
• Experienced in in-house applications preferred, e.g., CargoWise, FSI3, COSS.
• Computer skills (i.e. Microsoft Office tools, intermediate level in Excel).
• Assertive and able to influence others, communications skills, team player.
• High Level of commitment, very dynamic, project management skills.
• Sensitive to urgency and able to work/keep focus under pressure.
• Highly organized, project management tools and expertise.
• Analytical skills, detailed oriented.
• People management skills.
• Ability to travel less than 50% of the time.

Pay Range

$93,142.50 - $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.